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EXIN EX0-101日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Concepts and Terminology | - Governance and control concepts - Processes, functions and roles - Service providers, customers and users - Utility and warranty |
| Topic 2: Introduction to IT Service Management | - The concept of good practice - IT service management processes, functions, roles and responsibilities - The ITIL framework and service management approach |
| Topic 3: The Service Lifecycle | - Service Transition
|
