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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Topic 2: SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Topic 3: Security and Troubleshooting | - Secure collaboration deployment
|
| Topic 4: Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Topic 5: Hybrid Collaboration Services | - Hybrid services integration
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
- A. Ensure the Condition node is present in the flow for post activities.
- B. Add the Media Stream node in the flow before the call is sent to the queue or qgent.
- C. Configure the Scripted AI Agent.
- D. Add the Media Stream node after the Agent Answered event.
Correct Answer: B 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
A customer wants to enable the Real Time Transcription (RTT) feature only for specific queues.
This feature is enabled by using the Start Media Stream node in Flow Designer, so the administrator decides to control the enablement using a function. The function must check two input variables: queue_ID for the selected agent queue (a string) and queue_IDs for the list of queues that require the RTT feature (a list of dictionaries, where each dictionary has an id key for the queue ID). The function returns a boolean variable rtt_Enabled to the flow, which indicates whether RTT should be enabled. Which function is correct when using Python?
- A.
- B.
- C.
- D.
Correct Answer: D 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?
- A. Queue wait threshold
- B. Callback retry interval and queue backlog
- C. SIP registration expiration timer
- D. Agent idle timeout
Correct Answer: B 🗳️
A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?
- A. H.323 gatekeeper zones
- B. CAC and adaptive video resolution
- C. Static RTP pinning
- D. SIP normalization scripts
Correct Answer: B 🗳️
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Drag and Drop Question
A user has the agent role and needs a desktop experience that meets these requirements:
- stops receiving inbound engagements without affecting KPIs
- can transfer calls to frequent destinations
- can categorize the call intent
Drag and drop the actions that must be performed from the left onto the right to configure WxCC to accomplish this goal. Actions can be placed in any order. Not all options are used.
Correct Answer:
Doris 
Dylan 
David 
Pag 
Nicole 
Edgar 
Kyle 
Ford 
Iris 
Zora 
Hobart 
Marsh 
Matthew 
Eli 
Doris 
Nat 
Martin 
Lynn 
