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IBM C9510-526 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Application Integration Fundamentals | - IBM Integration Middleware overview
|
| Topic 2: Tools and Runtime Environment | - Runtime monitoring
|
| Topic 3: Application Development & Support | - L1 Support Operations
|
IBM Application Integration Middleware L1 Support Application Development Sample Questions:
Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
- A. IBMTechnotes
- B. IBMTechbooks
- C. IBMBluebooks
- D. IBMRedbooks
The customer has expressed their concern on one of their Severity 1 Priority 1 Problem Management Records (PMRs)and has requested a call back from management. The L1 support professional needs to inform the Duty manager about the customer's escalation.
How does the L1 support professional find the Duty manager?
From the:
- A. Contact Reference File (CRF)
- B. BluePages
- C. Account Representative responsible for the customer
- D. PMR scratch pad
Refer to the Exhibit.
In CallCenter.the VM ID and node fields are set on the options notebook registration tab.
What is the purpose of these fields?
They are used for:
- A. notification to the resolution team on critsit PMRs
- B. RETAIN Notify to send Problem Management Report (PMR) notification.
- C. CallCenter to authenticate at the login time.
- D. an email address to send notification when password is locked.
What is the usage of the Post Sales database (PSdb) Web site?
- A. It helps support professionals determine what documents they will need from the customer according to their product.
- B. It allows the Support Professionals to search for their problem in other reported PMRs.
- C. It allows both customers and Support professionals to search for their problem in other reported PMRs.
- D. It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?
- A. N;RS4/1/P;12340 B130C702
- B. N;RTA/1/P;12340B130C702
- C. N;RS4/1/A;12340B130C702
- D. N;RTA/1/A;12340B130C702
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