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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Recording and Quality Management | - Call recording configuration and management
|
| Topic 2: Workforce Optimization and Analytics | - Reporting and analytics
|
| Topic 3: Administration and Support | - Troubleshooting and support
|
| Topic 4: Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
Avaya Workforce Engagement Support Certified Sample Questions:
The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment
- A. Set up recording Environtment
- B. Create a Member Group
- C. Create Phones and Extensions
- D. Create a phone Data Source
Correct Answer: D 🗳️
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You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)
- A. RTP Proxy
- B. Screen Recorder
- C. Recorder Integration Service
- D. Replay role
- E. IP Recorder
Correct Answer: B,D,E 🗳️
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When using the capture status tool for troubleshooting, what kind of information is collected?
- A. Summary of all recorded lines
- B. Details for audio and screen capture, channels, extensions, and workstations
- C. Information on adapters, data sources, recording rules, recorders, and real time monitors.
- D. Summary of thresholds for CPU usage, memory, recordings, and lag time
Correct Answer: C 🗳️
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The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)
- A. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
- B. It provides Access to veinte.com/wfo to activate the license.
- C. It requires both the License Reference number (LRN) and license registration key
- D. The license site requires the license registration key and Avaya Purchase Order (APO) number
- E. In case of multiple servers, it is just one XML license file.
Correct Answer: C,D,E 🗳️
Explanation: Only visible for DumpsTorrent members. You can sign-up / login (it's free).
In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)
- A. VoIP Gateway Recording
- B. DMS
- C. DMCC
- D. SIPREC
- E. Station-Side (Interception)
Correct Answer: A,C,D 🗳️
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