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Avaya Workforce Engagement Support Certified Sample Questions:

1. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create a Member Group
C) Create Phones and Extensions
D) Create a phone Data Source

2. You are selecting the new server roles for recording.
To assure your Avaya Contact Recorder Advanced (ACRA) Works properly, which three server roles are valid? (Choose three)

A) RTP Proxy
B) Screen Recorder
C) Recorder Integration Service
D) Replay role
E) IP Recorder

3. When using the capture status tool for troubleshooting, what kind of information is collected?

A) Summary of all recorded lines
B) Details for audio and screen capture, channels, extensions, and workstations
C) Information on adapters, data sources, recording rules, recorders, and real time monitors.
D) Summary of thresholds for CPU usage, memory, recordings, and lag time

4. The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)

A) It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
B) It provides Access to veinte.com/wfo to activate the license.
C) It requires both the License Reference number (LRN) and license registration key
D) The license site requires the license registration key and Avaya Purchase Order (APO) number
E) In case of multiple servers, it is just one XML license file.

5. In an Avaya Contact Recorder Advenced (ACRA) solution, what are the three VoIP delivery recording types?
(Choose three)

A) VoIP Gateway Recording
B) DMS
C) DMCC
D) SIPREC
E) Station-Side (Interception)

Solutions: