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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Dynamic Threshold Adjustment
C) Vector Queuing Priorities
D) Service Objective

2. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Log in as a CMS administrative user and execute the paaswd command for that user.
D) Write permission to the System Setup feature and write permission to UNIX.

3. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) Monitor variables
C) display variables
D) List trace variables

4. Which three are settings for Vector Variables? (Choose three)

A) Length
B) Scope
C) Action
D) Stop Position
E) Assignment

5. What is the purpose of class of service (COS) administration of Contact Centre?

A) COS defines which features an agent may access.
B) COS is used to restrict calls between incoming and outgoing trunk groups.
C) COS restricts the calls a user can make and receive.
D) COS ensures that the most skilled agent receives calls first.

Solutions: