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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Contact Center Orchestration Designer
B) Avaya Control Manager
C) Avaya one-X® Agent Desktop
D) Avaya Agent Desktop

2. The IT manager installed AACC on physical servers. Which identifier is used for the creation of licenses?

A) Host ID
B) Customer name
C) MAC Address
D) IP Address

3. AACC has an inbuilt Outbound Management.
Which resource controls the Preview Dialing method?

A) Agent
B) Supervisor
C) Manager
D) Administrator

4. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?

A) Geographic Node
B) Agent Greeting
C) Resilience
D) Instant Message

5. There are several factors why customers will buy from Avaya which Include:
* The sales person understand their business.
* The sales person being perceive as a trusted adviser.
* The proposal contains real value in a manner relevant to them.
What are two additional factors? (Choose two,)

A) The proposal value Is obvious, so It is not discussed.
B) Avaya can deliver what has been promised.
C) Avaya solution Is technologically better or equivalent to other proposals but less expensive.
D) The executive summary section of the proposal highlights the solution features.

Solutions: