Salesforce-Loyalty-Management Pre-Exam Practice Tests | (Updated 50 Questions)
Valid Salesforce-Loyalty-Management Exam Q&A PDF - One Year Free Update
NEW QUESTION # 20
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Create customer web service with Order Object
- B. Create an schedule process to call the external system.
- C. Create with the external system to create Transaction Journals.
- D. Download an app from the AppExchange to connect Salesforce and the external system.
Answer: C
NEW QUESTION # 21
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Data Pipelines Base User permission set license
- C. The Default Workflow User is missing the Loyalty Management permission set license
- D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Answer: D
NEW QUESTION # 22
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. Loyalty Analytics User
- B. Data pipeline user
- C. CRM Analytics User
- D. CLAAnalytics base admin
Answer: D
NEW QUESTION # 23
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Evaluation Flow
- B. Autolaunched Flow (No Trigger)
- C. Screen Flow
- D. Schedule-Triggered Flow
Answer: A,D
NEW QUESTION # 24
The Member Services team wants to view the information of a member's recent transactions and manual adjustments on the Contact record.
What are the two recommendations that an IT Administrator should suggest?
- A. Add the 'View Member Profile' component on the Contact record
- B. Embed the Member Service Manager Home Dashboard on the Contact record
- C. Add the 'Transaction Journals' related list to the Contact record
- D. Embed the 'Member Summary Embedded Dashboard on the Contact record
Answer: A,D
NEW QUESTION # 25
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A. Confirm the member is assign to the correct tier and that tier has benefits
- B. Confirm the program and member are in an active status
- C. Issue a promotion to the member of the mission benefits
- D. Adjust points on the member record to trigger member benefits actions
Answer: A
NEW QUESTION # 26
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Rows do not have an analysis limit, only licenses do
- B. Administrators can analyze up to 1 million rows
- C. Administrators can analyze up to 25 million rows
- D. Administrators can analyze up to 10 million rows
Answer: D
NEW QUESTION # 27
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty membership merge
- C. Loyalty member profile
- D. Resetting tier points
Answer: A,C
NEW QUESTION # 28
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Quick Actions
- B. Data Processing Engine
- C. Batch Management
- D. Decision Table
Answer: B
NEW QUESTION # 29
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = anniversary
- B. Extend Expiration = member enrollment anniversary
- C. Tier-model = fixed
- D. Extend Expiration = no extension
Answer: C,D
NEW QUESTION # 30
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Create and implement a feature-rich Loyalty Member Mobile App
- B. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
- C. Enable Experience Cloud and customize the Loyalty Member Portal
- D. Install the Salesforce Loyalty Member Mobile App
Answer: C
NEW QUESTION # 31
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create customer integration code
- B. Create custom objects in Loyalty
- C. Create a Connected App in Platform
- D. Create Data Processing jobs
Answer: A
NEW QUESTION # 32
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Create a permission set to run reports and assign it to marketing users.
- B. Modify the Marketing user profile to include permission to run reports.
- C. Search Salesforce AppExchange for Loyalty Analytics apps.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 33
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - D. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
Answer: B
NEW QUESTION # 34
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Qualifying Currency
- B. Transaction Journals
- C. Analytics Studio
- D. Benefits types
Answer: A
NEW QUESTION # 35
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Process large volumes of transactions
- B. Tracks the status and health of batch jobs
- C. Load large volumes of external data coming from external systems
- D. Process zip files full of Loyalty Transactions coming from point-of-sales systems
Answer: A,B
NEW QUESTION # 36
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Program, Program Partnership Category, Type, Billing Type
- B. Name, Partnership Start Data, Billing Type, Status, Type
- C. Name, Partnership Start Data, Industry, Status, Billing Type
- D. Name, Partnership Start Data, Industry, Status, Type
Answer: D
NEW QUESTION # 37
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2024
B, March 31 2024 - B. December 31, 2023
- C. March 16, 2020.
Answer: C
NEW QUESTION # 38
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
- B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
Answer: B,C
NEW QUESTION # 39
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Add the relevant Experience Cloud components to the pages
- B. Activate the Experience Cloud site
- C. Create the Experience Cloud site
- D. Associate the Loyalty Program with the site
Answer: B
NEW QUESTION # 40
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