Practice C-C4H510-04 Questions With Certification guide Q&A from Training Expert DumpsTorrent
Free SAP C-C4H510-04 Test Practice Test Questions Exam Dumps
SAP Service Cloud Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books | Weighting |
|---|---|---|
| Service Objects | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | > 12% |
| Service Business Process | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Data Management | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Maintenance Plan | Explain Maintenance Plan & its usage in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Basic Setup Settings | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Reporting | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Personalization and Extensibility | Identify how to use personalization and extensibility, including mashups and custom business objects. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Communication Channel and Knowledge Base | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| User Management | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
| Contracts and Case Management | Explain Contracts & Case Management in Service Tickets. C4H510 (SAP CLOUD FOR CUSTOMER 2011) | < 8% |
| Service Elements and Notification | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. C4H440 (SAP CLOUD FOR CUSTOMER 2011) | 8% - 12% |
SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
NEW QUESTION 42
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Resource scheduler
- B. Maintenance plan
- C. Workflow rule
- D. Feature action within tickets
Answer: C,D
NEW QUESTION 43
The system needs to be set up to route all messages from Twitter that get created as service tickets to be handled by a specific team. Which feature of SAP Service Cloud can help with this?
- A. Service Level Agreement
- B. Work distribution
- C. Knowledge base integration
- D. Social channel setup
Answer: B
NEW QUESTION 44
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider contract status
- C. Consider ticket resolved on date
- D. Consider delay
Answer: C
NEW QUESTION 45
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct Answers to this question.
- A. FSM
- B. Time recording
- C. MRS
- D. Manual Routing
- E. Activity Planner
Answer: A,C,D
NEW QUESTION 46
Which option do you have to mark a field as mandatory?
- A. Maintenance of access restrictions in the business role
- B. Page layout configuration
- C. Use Key user tool adaptation
- D. Disable personalization settings
Answer: C
NEW QUESTION 47
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct Answers to this question.
- A. Registered products
- B. Installed bases
- C. Service contracts
- D. Contacts
Answer: A,D
NEW QUESTION 48
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Employees
- D. Accounts
Answer: A
NEW QUESTION 49
You request external prices from SAP ERP for your contract document. What do you need to display a valid condition record in SAP Service Cloud?
- A. Pricing procedure
- B. Price list
- C. Price scale
- D. Cross-selling list
Answer: A
NEW QUESTION 50
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Incidents
- B. Service agents
- C. Territories
- D. Employees
Answer: C,D
NEW QUESTION 51
Which of the following statements is correct in the context of scoping and fine-tuning? Note: There are 2 correct Answers to this question.
- A. The activity list is automatically generated by the system based on your scoping decisions.
- B. Scoping is automatically generated by the system based on your fine-tuning decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by answering questions about which business processes will be implemented.
Answer: A,C
NEW QUESTION 52
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain the fine-tuning activity for contracts.
- B. Create a workflow rule.
- C. Select the relevant scoping question.
- D. Maintain the fine-tuning activity for date profiles.
Answer: B
NEW QUESTION 53
Which objects are needed to create a registered product? Note: There are 2 correct Answers to this question.
- A. Product
- B. Customer
- C. Contract
- D. Installed base
Answer: A,B
NEW QUESTION 54
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the read and write access to restricted.
- B. Set the access rights to display.
- C. Set the write access to restricted.
- D. Set the read access to restricted.
- E. Set the access rights to edit.
Answer: A,C,D
NEW QUESTION 55
What can you do with the add-in for Microsoft Outlook? Note: There are 2 correct Answers to this question.
- A. Use e-mail as a response to a ticket.
- B. Add an account team member.
- C. Add a reference to a service contract.
- D. Add a reference to an account.
Answer: A,D
NEW QUESTION 56
Which feature helps to ensure that e-mail responses sent by the service agent have the correct branding?
- A. Routing rules
- B. Templates
- C. Knowledge base
- D. Workflow rules
Answer: B
NEW QUESTION 57
Which feature allows the scheduling of automatic ticket creation?
- A. Service plans
- B. Registered products
- C. Maintenance plans
- D. Realignment run
Answer: C
NEW QUESTION 58
Which of the following options can be used to control the access rights of a user in transactions? Note:
There are 2 correct Answers to this question.
- A. Assign Restriction Rules
- B. Usage of Delegates
- C. Activate Scoping Item Determination for Territory Owner in Transaction
- D. Configure Work Distribution Rules for Employees
Answer: A,C
NEW QUESTION 59
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