[Jun-2023] Latest 500-444 Exam Dumps for Pass Guaranteed
Reliable CCEIT 500-444 Dumps PDF Jun 02, 2023 Recently Updated Questions
Achieving certification in the Cisco Contact Center Enterprise Implementation and Troubleshooting exam is a valuable asset for IT professionals who work with Cisco's Contact Center Enterprise solution. It demonstrates to employers that the individual possesses the skills and knowledge necessary to effectively implement and troubleshoot this complex solution, and can contribute to the success of the organization.
The Cisco 500-444 exam is a comprehensive test that covers a wide range of topics, including Cisco Unified Communications Manager, Cisco Finesse, Cisco Unified Contact Center Enterprise, and Cisco Enterprise Chat and Email. It also covers advanced troubleshooting techniques such as call routing and scripting, and system monitoring and reporting.
NEW QUESTION # 14
What is an enterprise-focused Session Border Controller (SBC) providing voice and video connectivity from the enterprise IP network to service provider SIP trunks?
- A. CUCM
- B. CVP
- C. CUBE
- D. DNIS
Answer: C
Explanation:
A Session Border Controller (SBC) is a networking device designed to secure and control voice and video traffic as it enters and leaves an enterprise IP network. An enterprise-focused SBC provides voice and video connectivity from the enterprise IP network to service provider SIP trunks, ensuring that the calls are compliant with service provider requirements. CUBE (Cisco Unified Border Element) is an enterprise-focused SBC from Cisco that provides voice and video connectivity from the enterprise IP network to service provider SIP trunks. CUCM (Cisco Unified Communications Manager), CVP (Customer Voice Portal), and DNIS (Dialed Number Identification Service) are not enterprise-focused SBCs.
NEW QUESTION # 15
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUCM
- B. CUBE
- C. Voice gateway (VGW)
- D. CUSP
Answer: C
Explanation:
The telephony deployment between a TDM trunk and a VOIP is a voice gateway (VGW). A voice gateway is a hardware or software device that acts as a bridge between a TDM trunk and a VOIP network. It allows TDM and VOIP calls to be connected and terminated, and can also provide additional features such as call routing, call forwarding, call waiting, and call recording. CUCM, CUBE, and CUSP are not involved in this type of deployment.
NEW QUESTION # 16
What are two upgrades for Common Ground? (Choose two.)
- A. in-place upgrades exist on VMs
- B. includes migration of windows registry
- C. includes database migration
- D. updates Hostname as appropriate
- E. updates IP address as appropriate
Answer: D,E
NEW QUESTION # 17
Which tool manages IIS certificates on the CCE servers?
- A. SSLUtil
- B. System CLI
- C. Keytool
- D. OPENSSL
Answer: A
NEW QUESTION # 18
What are two ways to deploy security certificates in CCE? (Choose two.)
- A. 3rd party signed
- B. Certificate Authority (CA)
- C. Digitally signed
- D. Self-signed
- E. Security Authority (SA)
Answer: B,C
Explanation:
Two ways to deploy security certificates in CCE are Certificate Authority (CA) and Digitally Signed. A Certificate Authority (CA) is an organization that issues digital certificates to authenticate the identity of a user or service. A digitally signed certificate is one that is digitally signed by the entity that is issuing it, such as the Certificate Authority. This ensures that the certificate is not tampered with or altered in any way.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0501.html [2] https://tools.ietf.org/html/rfc4158
NEW QUESTION # 19
Which service is used to provide authorization between the Identity Provider (IdP) and application?
- A. OAuthv2
- B. Identity Service (IdS)
- C. Active Directory Federation Services (ADFS)
- D. SAML
Answer: C
NEW QUESTION # 20
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A. IdP to IdS
- B. IdS to IdP and IdP to IdS
- C. IdS to IdP and IdP to Active Directory (AD)
- D. IdS to IdP
Answer: D
Explanation:
A trust relationship should be established between the IdS and IdP by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G). The metadata file contains the public certificates and other relevant information necessary to establish a trust relationship between the two systems. Reference: https://www.cisco.com/c/en/us/td/docs/security/ise/2-4/admin_guide/b_ise_admin_guide_24/b_ise_admin_guide_24_chapter_0100.html
NEW QUESTION # 21
What are two components of Cisco VOS? (Choose two.)
- A. CVP
- B. CUIC
- C. Finesse
- D. ECE
- E. CCE
Answer: B,C
NEW QUESTION # 22
Which team is responsible for ensuring that servers designated for use by CCE VMs meet these requirements, including but not limited to Storage System Performance and IOPS (Input/Output Operations Per Second) Requirements?
- A. Deployment team
- B. Sales team
- C. Support Team
- D. Design team
Answer: C
NEW QUESTION # 23
Which type of machine will run an automated deferred sync job?
- A. AW/HDS machine
- B. AW client machine
- C. Principal AW machine
- D. Secondary AW machine
Answer: A
Explanation:
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
NEW QUESTION # 24
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A. ldP
- B. SSO
- C. Hybrid
- D. Non-SSO
- E. SAML
- F. ldS
Answer: B,C,D
Explanation:
SSO - Enable all agents and supervisors in the deployment for SSO.
Hybrid - Enable agents and supervisors selectively in the deployment for SSO. ...
Non-SSO - Continue to use existing Active Directory-based and local authentication, without SSO.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_6_1/maintenance/guide/pcce_b_features-guide-1261/pcce_b_features-guide-1261_chapter_01110.html
NEW QUESTION # 25
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?
- A. Single Pane of Glass (SPOG)
- B. LDAP Plugin
- C. Contact Centre Management Portal (CCMP)
- D. WebSetup
Answer: D
NEW QUESTION # 26
How are remote sites added?
- A. Initialization Wizard
- B. Websetup
- C. PG Setup
- D. SPOG interface
Answer: C
NEW QUESTION # 27
What are two upgrades for Common Ground? (Choose two.)
- A. in-place upgrades exist on VMs
- B. includes migration of windows registry
- C. includes database migration
- D. updates IP address as appropriate
- E. updates Hostname as appropriate
Answer: C,E
Explanation:
Common Ground is a Cisco solution for contact center environments, which enables customers to use multiple channels, such as voice, chat, and email, to interact with agents. Upgrading Common Ground usually involves several steps, including:
Updating the hostname as appropriate: Depending on the configuration and organization of the system, it may be necessary to update the hostname to ensure that all components are properly identified and connected.
Database migration: As part of the upgrade process, the Common Ground database may need to be migrated to a new version or schema. This is done to ensure that the database is compatible with the new version of Common Ground and that all data is preserved during the upgrade.
Updating IP address: Depending on the network and IP addressing scheme, it may be necessary to update the IP addresses of Common Ground components to ensure that they are properly configured and accessible.
Updating registry: Windows registry may need to be updated as well, to ensure that the correct configurations and settings are in place after the upgrade.
In-place upgrades: In-place upgrades are the upgrades that can be done on the same version of the software without the need to install new version of the software.
NEW QUESTION # 28
Which two certificates need to be uploaded to VOS servers for CA Signed certificate management? (Choose two.)
- A. CA Certificate:tomcat-trust
- B. 3rd party signed Certificate
- C. CA Certificate:tomcat
- D. CA Signed Certificate from CSR Request:tomcat-trust
- E. CA Signed Certificate from CSR Request:tomcat
Answer: A,D
NEW QUESTION # 29
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
- B. Dialed Number with scheduled script
- C. Dialed Number mapped to a CallType
- D. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
Answer: D
Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)
NEW QUESTION # 30
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- C. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
Answer: D
NEW QUESTION # 31
What is needed to execute a particular script that is configured using script explore for a specific time?
- A. Dialed Number with scheduled script
- B. Dialed Number mapped to a CallType
- C. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- D. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Answer: D
NEW QUESTION # 32
Where can the readiness for the CCE deployment be verified?
- A. CCE Web Admin -inventory
- B. CCE Web Admin -> Deployment Settings - Inventory
- C. CCE Web Admin -> Machines - inventory
- D. CCE Web Admin -> Infrastructure - Inventory
Answer: B
Explanation:
The readiness for the CCE deployment can be verified by navigating to the CCE Web Admin -> Deployment Settings - Inventory page. This page contains information on the infrastructure that is required for the CCE deployment, including the number of servers, the region, and the type of deployment.
NEW QUESTION # 33
Which telephony deployment is between a TDM trunk and a VOIP?
- A. CUCM
- B. CUBE
- C. CUSP
- D. Voice gateway (VGW)
Answer: B
NEW QUESTION # 34
How is a call assigned to a call type in the PCCE system?
- A. when the call is routed to an agent
- B. when the call is first post-routed from Cisco Unified Customer Voice Portal
- C. when a call-routing script hits the first Queue to Skill Group node
- D. when the call terminates, and data is written to the Cisco TCD table
Answer: B
Explanation:
The call is assigned to a call type in the PCCE system when the call is first post-routed from Cisco Unified Customer Voice Portal (Unified CVP). The call type is determined by the data in the Cisco TCD table [1]. The call type is then used to guide the call routing scripts and determine how the call is routed to an agent [2].
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
1. Solution Design Guide for Cisco Unified Contact Center Enterprise ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_6_1/design/guide/ucce_b_ucce_soldg-for-unified-cce-1261/rcct_b_ucce_soldg-for-unified-cce-1261_chapter_011.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
2. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F
NEW QUESTION # 35
Which three tools are used to download logs for CCE troubleshooting? (Choose three.)
- A. RTTEST
- B. DUMPLOG
- C. Unified System CLI
- D. PROCMON
- E. Diagnostic framework portico
- F. OPCTEST
Answer: E
NEW QUESTION # 36
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A. Cisco Unified Border Element must be configured as media pass flow-through mode.
- B. Box-to-box Cisco Unified Border Element must be used for redundancy.
- C. voice gateway must be dedicated for VXML browser sessions.
- D. Cisco Unified Border Element must be configured as media pass flow-around mode.
Answer: A
Explanation:
In a Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment, the Cisco Unified Border Element must be configured as media pass flow-through mode. In this mode, the Unified Border Element is configured to route all media traffic directly to the customer voice portal and not through the voice gateway.
NEW QUESTION # 37
What is important to remember about VMs when deploying Direct Attached Storage (DAS) only systems?
- A. Failure of a physical server brings down only specific VMs allocated to that specific storage and installed on that VMware vSphere Host.
- B. Failure of a VM doesn't bring down all the components that are installed on the VM.
- C. Failure of a physical server doesn't bring down all the VMs that are installed on that VMware vSphere Host.
- D. Failure of a VM brings down all the components that are installed on the VM.
Answer: C
Explanation:
When deploying a Direct Attached Storage (DAS) only system, it is important to remember that failure of a physical server will not bring down all the VMs that are installed on that VMware vSphere Host. Each VM is allocated to a specific storage, so only the VMs that are installed on the failed physical server will be affected. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization_deployment/guide/vdeploy/b_vdeploy_chapter_01001.html
NEW QUESTION # 38
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