ITIL ITIL-4-Foundation Exam Dumps [2021] Practice Valid Exam Dumps Question
ITIL-4-Foundation Dumps - Grab Out For [NEW-2021] ITIL Exam
NEW QUESTION 92
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
- A. managed
- B. measured
- C. rewarded
- D. defined
Answer: A
NEW QUESTION 93
Which practices are typically involved in the implementation of a problem resolution?
1. Continual improvement
2. Service request management
3. Service level management
4. Change control
- A. 1 and 2
- B. 1 and 4
- C. 2 and 3
- D. 3 and 4
Answer: B
NEW QUESTION 94
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
- A. Supporting services view
- B. Retail customer view
- C. Service-based SLA view
- D. Wholesale customer view
Answer: A
NEW QUESTION 95
Which is an activity of 'problem identification'?
- A. Establishing potential permanent solutions
- B. Establishing problem workarounds
- C. Analyzing information from software developers
- D. Analyzing the cause of problems
Answer: C
NEW QUESTION 96
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?
- A. Understanding priorities for improvement
- B. The production of a detailed CSI plan
- C. An initial baseline assessment
- D. Verifying that improvement targets have been achieved
Answer: D
NEW QUESTION 97
Which is a purpose of the 'service level management' practice?
- A. To ensure that the organization's suppliers and their performance are managed appropriately
- B. To establish and nurture the links between the organization and its stakeholders
- C. To support the agreed quality of a service handling all agreed, user-initiated service requests
- D. To set clear business-based targets for service levels
Answer: D
NEW QUESTION 98
How do all value chain activities transform inputs to outputs?
- A. By implementing process automation
- B. By using a combination of practices
- C. By determining service demand
- D. By using a single functional team
Answer: B
NEW QUESTION 99
Which describes a CORRECT approach to change authorization?
- A. Emergency changes should be authorized by as many people as possible to reduce risk
- B. formal changes should be assessed and authorized before they are deployed
- C. formal changes are typically implemented as service requests and authorized by the service desk
- D. Changes included in the change schedule are pre-authorized and do not need additional authorization
Answer: B
NEW QUESTION 100
What is a recommendation of the 'focus on value' guiding principle?
- A. Focus on value for the service provider first
- B. Focus on the value of new and significant projects first
- C. Make 'focus on value' a responsibility of the management
- D. Focus on value at every step of the improvement
Answer: D
NEW QUESTION 101
Which is a recommendation of the guiding principle 'think and work holistically'?
- A. Review how an improvement initiative can be organized into smaller, manageable sections that can be completed in a timely manner
- B. Conduct a review of existing service management practices and decide what to keep and what to discard
- C. Review service management practices and remove any unnecessary complexity
- D. Use the four dimensions of service management to ensure coordination of all aspects of an improvement initiative
Answer: D
NEW QUESTION 102
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the [?], and the CIs that support them, is available when and where it is needed.
- A. configuration of services
- B. skills of people
- C. authorization of changes
- D. relationships with suppliers
Answer: A
Explanation:
Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/service-configuration- management-itil-4/
NEW QUESTION 103
What is defined as a cause, or potential cause, of one or more incidents?
- A. Known error
- B. Event
- C. Change
- D. Problem
Answer: D
NEW QUESTION 104
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
- A. Service provision
- B. Service consumption
- C. Service relationship management
- D. Service offering
Answer: C
NEW QUESTION 105
Which is a key consideration for the guiding principle 'keep it simple and practical'?
- A. Understand how each element contributes to value creation
- B. Ignore the conflicting objectives of different stakeholders
- C. Try to create a solution for every exception
- D. Start with a complex solution, then simplify
Answer: A
NEW QUESTION 106
What is used to link activities within the service value chain?
- A. Opportunity, demand and value
- B. Service level agreements
- C. Service desk
- D. Inputs, outputs and triggers
Answer: A
NEW QUESTION 107
Which two are considered part of the 'organizations and people' dimension of service management?
1.Systems of authority
2.Culture
3.Relationships between organizations
4.Workflows
- A. 1 and 4
- B. 1 and 2
- C. 2 and 3
- D. 3 and 4
Answer: B
NEW QUESTION 108
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
- A. outcomes
- B. organizations
- C. relationships
- D. services
Answer: D
NEW QUESTION 109
Which is a recommendation for applying the guiding principle 'keep it simple and practical?
- A. Sometimes nothing from the current state can be re used
- B. If a practice is easier to follow it is more likely to be adopted
- C. Communicate in a way the audience can hear
- D. Fast does not mean incomplete
Answer: B
NEW QUESTION 110
Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?
- A. Incident management
- B. Continual improvement
- C. Service request management
- D. Problem management
Answer: B
NEW QUESTION 111
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