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To be eligible for the exam, candidates should have experience in ServiceNow Discovery, including knowledge of the Discovery application, Discovery probes, and pattern development. They should also have experience with the ServiceNow CMDB and Service Mapping. CIS-Discovery exam consists of 60 multiple-choice questions and candidates have 90 minutes to complete it. A passing score of 70% or higher is required to obtain the certification. Once certified, individuals will have the skills and knowledge necessary to implement and manage ServiceNow Discovery in their organization.
NEW QUESTION # 18
Can ServiceNow retrieve credential from external credential repository?
Response:
- A. Yes (Discovery External credential storage plugin has to be enabled cl to use this functionality)
- B. No, only local credentials are allowed
Answer: A
NEW QUESTION # 19
Which choice allows the following functionality to occur?
If this value is set to 1000 and a discovery must scan 10,000 IP addresses using a single MID Server, it creates
10 Shazzam probes with each probe scanning 1000 IP addresses.
- A. Behaviors
- B. Shazzam Batch Size
- C. MID Server Clusters
- D. MID Server selection method
Answer: B
Explanation:
The Shazzam Batch Size property determines how many IP addresses are scanned by a single Shazzam probe1. If this value is set to 1000 and a discovery must scan 10,000 IP addresses using a single MID Server, it creates 10 Shazzam probes with each probe scanning 1000 IP addresses. This property can be configured in the Discovery Properties module under Discovery Definition2.
1: Shazzam probe, port probes, and protocols - Now Support 2: [Discovery properties - ServiceNow]
NEW QUESTION # 20
Choose 3 most accurate descriptions of ServiceNow Discovery.
Response:
- A. It identifies IP-enabled configuration items (CIs) and maps dependencies between them then creates and maintains them in the ServiceNow Configuration Management Database (CMDB).
- B. It is a fundamental ingredient in a solution for eliminating service outages.
- C. It allows users to create an up-to-date, accurate single system of record for IT infrastructure. Both in public clouds and on-premises.
- D. It is an extensive platform capable of tracking and documenting all commitments between service providers, IT services, and customers.
Answer: A,B,C
NEW QUESTION # 21
Which of the following choices must be installed on a MID Server to run Credential-less Discovery?
- A. Advanced IP Scanner
- B. Credential-less Extension
- C. Defender
- D. Nmap
Answer: D
Explanation:
Credential-less Discovery is a feature of ServiceNow Discovery that allows the instance to identify configuration items (CIs) without using credentials. Credential-less Discovery uses Network Mapper (Nmap), a free and open-source network scanner, to collect information about the CIs by sending packets and analyzing the responses. Nmap must be installed on the MID Server that runs Credential-less Discovery. Credential-less Discovery can be used as a fallbackoption when credential-based probes fail, or as a primary option for scanning certain types of devices, such as network devices, printers, or IoT devices12.
:
Credential-less Discovery with Nmap - Product Documentation: San Diego - Now Support Portal Credential-less host Discovery - ServiceNow - Now Support
NEW QUESTION # 22
As a first step in horizontal discovery, which of the following is where the Shazzam probe is placed in a request?
- A. ECC queue
- B. Discovery Log
- C. Target
- D. Pattern Log
Answer: A
Explanation:
The Shazzam probe is placed in the ECC queue as a first step in horizontal discovery. The ECC queue is a table that stores requests and responses for communication between the MID Server and the ServiceNow instance1. The Shazzam probe is a script that performs port scanning on a target host to determine what protocols are available and what classifiers to trigger2. The Shazzam probe is sent from the ServiceNow instance to the MID Server, which executes it on the target host and returns the results to the ECC queue3.
:
1: ECC queue - Product Documentation: San Diego - ServiceNow
2: Shazzam probe, port probes, and protocols - Product Documentation: San Diego - ServiceNow
3: Discovery Phase Shazzam - Support and Troubleshooting - ServiceNow
er: D
NEW QUESTION # 23
Which choice best describes what happens when, by default, duplicate CIs are detected during identification and reconciliation?
- A. An associated identification rule is created automatically.
- B. Each set of duplicate CIs is added to a de-duplication task.
- C. A notification is sent to the CI owner.
- D. The next discovery is stopped for the CI that is duplicated.
Answer: B
Explanation:
When Discovery or Service Mapping identifies a CI that matches an existing CI in the CMDB, it checks whether the CIs are duplicates or not. If they are duplicates, Discovery adds them to a de-duplication task, which is a record that groups duplicate CIs and allows you to review and remediate them. You can use the Duplicate CI Remediator wizard to merge, flag, retire, or delete the duplicate CIs. By default, Discovery does not send notifications, create identification rules, or stop the next discovery for duplicate CIs.
1: Handle Duplicate CIs in your CMDB, De-duplication tasks, How to de-duplicate 2 ESX servers with same name?
NEW QUESTION # 24
After running Discovery and viewing the ECC Queue tab, what are some of the displayed default fields?
(Choose three.)
- A. Details
- B. Pattern log link
- C. Discovery schedule name
- D. Queue
- E. Source
- F. Topic
- G. CMDB CI
Answer: D,E,F
Explanation:
The ECC Queue tab displays the input and output messages from and to MID Servers. The default fields that are displayed on this tab are:
* Topic: The topic of the message, such as Discovery, Orchestration, or MID Server.
* Queue: The queue name of the message, such as input, output, or error.
* Source: The source of the message, such as the MID Server name, the instance name, or the probe name.
* State: The state of the message, such as ready, processed, or ignored.
* Created: The date and time when the message was created.
* Updated: The date and time when the message was last updated.
Some other fields that can be added to the ECC Queue tab are:
* Details: The details of the message, such as the payload, the response, or the error message.
* Pattern log link: The link to the pattern log file, if the message is related to a pattern execution.
* CMDB CI: The configuration item that is associated with the message, if any.
* Discovery schedule name: The name of the discovery schedule that triggered the message, if any.
1: ECC Queue Processing and Debugging, with "Discovery - Sensors" used as an example, The ECC queue for Discovery
NEW QUESTION # 25
Which must be configured to allow a MID Server to access servers using WinRM?
- A. Add the MID Server as a discovery source with DNS
- B. Set the JIRA Property in true
- C. Add a WinRM MID Server parameter
- D. Add the WinRM parameter on the target servers
Answer: D
NEW QUESTION # 26
Which choices are necessary to launch any pattern?(Choose two.)
- A. CI Classification
- B. CI Serial Number Attribute
- C. Data Certification
- D. CI Type
Answer: A,D
Explanation:
To launch any pattern, you need to specify the CI classification and the CI type. The CI classification determines the table where the discovered CI is stored in the CMDB, and the CI type defines the specific attributes and relationships of the CI. For example, if you want to discover a Windows server, you need to select the CI classification as cmdb_ci_win_server and the CI type as Windows Server. These choices are mandatory for any pattern, as they enable Discovery to identify and classify the CIs correctly.
1: Patterns and horizontal discovery, Available discovery patterns
Reference: https://docs.servicenow.com/bundle/quebec-it-operations-management/page/product/discovery/concept/c-UsingPatternsForHorizontalDiscovery.html
NEW QUESTION # 27
Which choice best describes a Functionality Definition?
- A. Defines the IP addresses to discover.
- B. Defines what CI identifiers to use.
- C. Defines what protocols to detect from within a Behavior.
- D. Defines what Behavior to use from a Discovery Schedule.
Answer: C
Explanation:
A Functionality Definition is a configuration record that defines what protocols to detect from within a Behavior. A Behavior is a set of Functionality Definitions that Discovery uses to identify and explore a device or application. A Functionality Definition specifies the order, type, and parameters of the probes that Discovery launches to gather information about a device or application12.
References:
* Functionality Definition
* Behavior
NEW QUESTION # 28
A Discovery Schedule contains a /24 subnet IP Range and a Shazzam batch size of 5000. How many times will a Shazzam probe be launched during discovery?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION # 29
Which of the following must be configured to allow a MID Server to access servers using WinRM? (Choose two.)
- A. MID Server Parameters Add WinRM
- B. JEA Properties set to True
- C. MID Servers need to be added to the WinRM Group policy on the Servers
- D. MID Servers must be configured as a trusted source with DNS
Answer: A,C
Explanation:
To allow a MID Server to access servers using WinRM, the following configurations are required:
* MID Servers need to be added to the WinRM Group policy on the Servers: This enables the servers to accept WinRM connections from the MID Servers and grant them the necessary permissions to execute commands and scripts1.
* MID Server Parameters Add WinRM: This enables the MID Server to use WinRM as a protocol for Discovery and Orchestration and specify the WinRM port, authentication method, and encryption settings2.
References:
* Configure Windows servers for WinRM
* MID Server Parameters Add WinRM
NEW QUESTION # 30
What is the best way to keep the CI which are not rediscovered in the last 30 days up to date.
Response:
- A. Data Policies.
- B. Scheduled Jobs
- C. Business Rules
Answer: B
NEW QUESTION # 31
What would you see in the Discovery pattern log that you would not see in the ECC Queue?
- A. Shazzam probe payload
- B. Success or failure of the individual pattern steps
- C. Payload of CI attributes and relationships
- D. Relationships created
Answer: B
Explanation:
The Discovery pattern log is a log that records the execution of a pattern during Discovery or Service Mapping1. It shows the success or failure of the individual pattern steps, as well as the input and output variables, the CI attributes and relationships, and the errors or warnings2. The ECC Queue is a table that displays the input and output messages from and to MID Servers3. It shows the payload of CI attributes and relationships, the Shazzam probe payload, and the relationships created, but not the success or failure of the individual pattern steps4. The success or failure of the individual pattern steps is specific to the Discovery pattern log and can be used to debug or troubleshoot the pattern execution2.
1: Discovery pattern log 2: View the Discovery pattern log 3: ECC Queue 4: ECC Queue Processing and Debugging, with "Discovery - Sensors" used as an example
NEW QUESTION # 32
The CMDB contains which of the following record types? (Choose two.)
- A. Model
- B. Configuration Item (CI)
- C. Relation Type
- D. Asset
Answer: B,C
Explanation:
The CMDB contains records of configuration items (CIs) and their relationships. A CI is any component that needs to be managed in order to deliver an IT service, such as a server, an application, or a user. A relation type defines the nature of the connection between two CIs, such as depends on, uses, or contains. A model is a template for a CI that defines its attributes and default values. An asset is a tangible or intangible resource that is tracked and managed by the organization, such as a laptop, a license, or a contract.
References:
* Configuration Item (CI) types: Attributes and relationships
* What is a configuration management database (CMDB)?
* CSA Challenge Questions Flashcards
NEW QUESTION # 33
The following shows part of the Windows OS - Servers pattern in Pattern Designer:
Which of the steps above use(s) a shared library?
- A. Step 25
- B. Step 26
- C. Neither step
- D. Both steps
Answer: A
NEW QUESTION # 34
From an SNMP Query pattern operation, which of the choices are valid Variable Types? (Choose two.)
- A. Table
- B. Test
- C. Scalar
- D. CI Type
Answer: A,C
Explanation:
The SNMP Query pattern operation executes an SNMP query on a target device and stores the results in a variable. The Variable Type field determines the format of the results. There are two valid Variable Types for this operation: Table and Scalar. Table is used when the query returns multiple values, such as a list of interfaces or processes. Scalar is used when the query returns a single value, such as the system name or uptime12.
References:
* SNMP Query pattern operation - Product Documentation: San Diego - Now Support Portal
* SNMP Query pattern operation - Product Documentation: Vancouver - ServiceNow
NEW QUESTION # 35
In general, Discovery can provide which of the following kinds of application relationships? (Choose two.)
- A. application to application
- B. tcp to udp
- C. host to application
- D. mid server to target
Answer: A
NEW QUESTION # 36
Which of the following related lists can assist with troubleshooting discovery from a discovery status?
Choose 3 answers
- A. ECC Queue
- B. Running Processes
- C. Devices
- D. Discovery Log
Answer: A,C,D
Explanation:
To troubleshoot discovery issues from a discovery status in ServiceNow, the following related lists can be particularly useful:
* Discovery Log - Provides detailed logs of the discovery process, helping to identify errors or issues encountered during discovery.
* ECC Queue - Shows the messages and data passed between the ServiceNow instance and the MID Server, offering insights into the communication and data exchange during discovery.
* Devices - Lists the devices discovered in the process, allowing for a direct view of the results and any potential issues with specific devices.
The "Running Processes" list is not typically used for troubleshooting discovery processes as it relates more to the operational aspects of the server or device rather than the discovery process itself. References = ServiceNow Discovery documentation, specifically the sections on Discovery troubleshooting and analysis, and the use of related lists for monitoring and troubleshooting purposes.
NEW QUESTION # 37
What would be the best ways to extend Discovery capabilities?
Response:
- A. Discovery Patterns, Fingerprinting, Classifiers
- B. Discovery Patterns, Orchestration, Classifiers
- C. Discovery Patterns, Classifiers, Probes & Sensors
- D. Classifiers, Fingerprinting, Probes & Sensors
- E. Classifiers, Orchestration, Probes & Sensors
Answer: B
NEW QUESTION # 38
Which of the following executes the osquery commands on agents to gather attribute details from a CI?
- A. ACC for Discovery
- B. Agent Collector
- C. Check Definitions
- D. Policies
- E. Agent listener
Answer: B
Explanation:
Agent Collector is the component that executes the osquery commands on agents to gather attribute details from a CI. Agent Collector is a feature of the Agent Client Collector (ACC) for Discovery, which is an integration that enables ServiceNow Discovery to use osquery to collect data from Linux and Windows devices that have the Elastic Agent installed1. Agent Collector allows you to define osquery queries and assign them to policies that target specific devices or groups of devices2. Agent Collector then runs the queries on the agents and sends the results back to the instance, where they are processed by the Agent Listener and stored in the CMDB3.
1: Agent Client Collector for Discovery - ServiceNow 2: Create an Agent Collector policy - ServiceNow 3: Agent Client Collector for Discovery architecture - ServiceNow
NEW QUESTION # 39
Hardware Models can have a one-to-many relationship with the following:
(Choose three.)
- A. Product owner
- B. Configuration Items
- C. Manufacturer
- D. Assets
- E. Model Categories
Answer: B,D,E
NEW QUESTION # 40
Which choice represents the three best ways of extending Discovery?
- A. Fingerprinting, Classifiers, Discovery Patterns
- B. Classifiers, Probes & Sensors, Discovery Patterns
- C. Classifiers, Fingerprinting, Probes & Sensors
- D. Orchestration, Classifiers, Discovery Patterns
- E. Orchestration, Classifiers, Probes & Sensors
Answer: B
Explanation:
ServiceNow Discovery can be extended in three main ways: Classifiers, Probes & Sensors, and Discovery Patterns. Classifiers are used to identify the type of device or application that is being discovered, based on the information returned by a probe. Probes are commands or scripts that are executed on the target device or application to collect data. Sensors are scripts that process the data collected by probes and create or update configuration items (CIs) in the CMDB. Discovery Patterns are graphical representations of the discovery process that can be customized or created to discover specific types of devices or applications, using classifiers, probes, and sensors as building blocks.
References:
* Discovery overview - Product Documentation: Vancouver - Now Support Portal
* Create a Discovery CI classification - Product Documentation: Vancouver - Now Support Portal
* Discovery probes and sensors - Product Documentation: Vancouver - Now Support Portal
* Discovery patterns - Product Documentation: Vancouver - Now Support Portal
NEW QUESTION # 41
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ServiceNow CIS-Discovery Certification Exam is a valuable certification for IT professionals who want to demonstrate their expertise in implementing and configuring the ServiceNow Discovery application. By obtaining this certification, individuals can showcase their skills to potential employers and position themselves as experts in the field of IT asset management and discovery.
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