Microsoft MB2-186 Q&A - in .pdf

  • MB2-186 pdf
  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
  • Convenient, easy to study.
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  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
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  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
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  • Value Pack Total: $99.96  $69.98
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Microsoft MB2-186 Q&A - Testing Engine

  • MB2-186 Testing Engine
  • Exam Code: MB2-186
  • Exam Name: Microsoft CRM Applications Professional v.1.1
  • Updated: Nov 09, 2026
  • Q & A: 143 Questions and Answers
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Microsoft MB2-186 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Service Management- Case management and service operations
  • 1. Case routing and queue management
    • 2. Service level agreements (SLAs)
      Topic 2: System Configuration and Customization- Customization tools and administration
      • 1. Business rules and workflows
        • 2. Forms, views, and dashboards
          Topic 3: Sales Management- Sales process automation
          • 1. Sales workflows and business process flows
            • 2. Leads, opportunities, and quotes
              Topic 4: Reporting and Analytics- Data analysis and reporting tools
              • 1. Advanced Find and reports
                • 2. Dashboards and KPI tracking
                  Topic 5: Marketing Automation- Marketing campaign management
                  • 1. Marketing lists and campaigns
                    • 2. Email and activity tracking
                      Topic 6: Microsoft Dynamics CRM Overview- CRM platform architecture and core concepts
                      • 1. Entities, relationships, and data model
                        • 2. Security roles and business units
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