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IBM M8010-238 Exam Syllabus Topics:

IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. What type of capability is NOT provided by Delivery and Services Scheduling?

A) Abilityto determine the best delivery crew or service provider.
B) Ability to setup warranty based annual service maintenance schedules.
C) Ability to schedule appointment at the time of creating an order.
D) Ability to connect Inventory availability with crew availability.

2. What are the key trends driving the Commerce space?

A) None of the above.
B) Customers want to simplify shopping by using one channel for a given transaction.
C) Businesses are becoming product-centric.
D) Customers expect highly personalized and rich interaction.

3. The ability to have multiple quotes assigned to a single opportunity enables sales people to ________________.

A) find the optimal price point of a quote
B) Both A and B.
C) make quote negotiationsmore effective since alternative quotes can be presented to a prospect
D) handle approvals of quotes

4. IBM Sterling Order Management was built for multi-enterprise business processes in which of the following business models?

A) B2B, B2C, B2B2B, B2B2C
B) B2B, B2C
C) B2B
D) B2C

Solutions: