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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which two practices interact the MOST with the service desk practice?

A. Change enablement and incident management
B. Service request management and deployment management
C. Deployment management and change enablement
D. Incident management and service request management

Question 2

Which set correctly lists the components of the ITIL Value System (VS)?

A. Products, services, customers, suppliers, partners
B. Value streams, projects, releases, incidents, changes
C. Guiding principles, governance, discover, deliver
D. Guiding principles, governance, value chain, management practices, continual improvement

Question 3

Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A. Build
B. Transition
C. Deliver
D. Operate

Question 4

How do 'utility' and 'warranty' together support value co-creation?

A. Utility and warranty apply only to products, not services
B. Utility ensures the service is fit for purpose, while warranty ensures it is fit for use
C. Utility ensures the service is fit for use, while warranty ensures it is fit for purpose
D. Utility focuses on cost control, while warranty focuses on risk avoidance

Question 5

How does an enabling value stream contribute to value creation?

A. By acting as the primary interface with service consumers
B. By defining customer outcomes and service expectations
C. By replacing the need for core value streams
D. By supporting the effective operation of core value streams

Solutions: