Peoplecert ITIL-4-CDS Q&A - in .pdf

  • ITIL-4-CDS pdf
  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
  • Updated: Oct 07, 2026
  • Q & A: 89 Questions and Answers
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  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
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  • Updated: Oct 07, 2026
  • Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Q&A - Testing Engine

  • ITIL-4-CDS Testing Engine
  • Exam Code: ITIL-4-CDS
  • Exam Name: ITIL 4 Specialist: Create, Deliver and Support
  • Updated: Oct 07, 2026
  • Q & A: 89 Questions and Answers
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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionObjectives
ITSM Practices in Create, Deliver and Support- Problem Management
  • 1. Root cause analysis and prevention
    - Service Desk
    • 1. User support and communication channels
      - Incident Management
      • 1. Incident lifecycle and resolution
        - Change Enablement
        • 1. Change control and risk assessment
          - Service Level Management
          • 1. SLAs and service expectations
            Organizational Structure and Service Value System- ITIL Service Value System (SVS)
            • 1. Governance and value co-creation concepts
              • 2. Guiding principles application
                - Service value chain integration
                • 1. Plan, improve, engage activities
                  • 2. Design and transition considerations
                    Service Performance and Measurement- Continual improvement
                    • 1. Feedback loops and reporting
                      • 2. Improvement models and practices
                        - Metrics and KPIs
                        • 1. Performance indicators alignment
                          • 2. Service level metrics
                            Team Collaboration and Shift-Left Approach- Shift-left principles
                            • 1. Knowledge management empowerment
                              • 2. Early resolution of incidents
                                - Collaborative practices
                                • 1. Cross-functional teamwork
                                  • 2. Agile and DevOps integration
                                    Value Streams and Service Delivery- Workflow optimization
                                    • 1. Eliminating waste in processes
                                      • 2. Lean principles in service delivery
                                        - Value stream mapping
                                        • 1. Incident-to-resolution value streams
                                          • 2. Design-to-transition value streams

                                            Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

                                            Question #1

                                            A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

                                            • A. Commoditization of service components
                                            • B. Customer demand for personalized products
                                            • C. Service components lacking mass-market adoption
                                            • D. Organization-specific requirements for service functionality
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #2

                                            Which concept focuses on understanding the different levels within systems and ensuring that multiple systems are aligned and unified when designing services?

                                            • A. Robotic process automation
                                            • B. Integration and data sharing
                                            • C. Customer orientation
                                            • D. ICI/CD
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #3

                                            What approach can ensure testing happens earlier in the development lifecycle?

                                            • A. Robotic process automation
                                            • B. Shift-left
                                            • C. Service integration and management
                                            • D. Managing work as tickets
                                            Reveal Solution  Discussion  0

                                            Correct Answer: B  🗳️

                                            Question #4

                                            An organization has many team members who work independently and spend time on the work which interests them the most.
                                            Which recommendation is MOST applicable to this situation?

                                            • A. Incorporate the organization's vision into the team culture
                                            • B. Hold regular meetings focusing on problem solutions
                                            • C. Encourage informal teams across the organization
                                            • D. Promote a culture of learning and development
                                            Reveal Solution  Discussion  0

                                            Correct Answer: A  🗳️

                                            Question #5

                                            An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?

                                            • A. Algorithmic task
                                            • B. Cooperation
                                            • C. Heuristic task
                                            • D. Servant leadership
                                            Reveal Solution  Discussion  0

                                            Correct Answer: C  🗳️

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