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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?

A) Service level management
B) Demand management
C) Risk management
D) Financial management

2. Which process is responsible for ensuring that appropriate testing takes place?

A) Service level management
B) Knowledge management
C) Service asset and configuration management
D) Release and deployment management

3. Where would all the possible service improvement opportunities be recorded?

A) CSI register
B) Known error database
C) Configuration management database
D) Capacity management information system

4. Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

A) RACI model
B) Incident model
C) The Deming Cycle
D) Continual service improvement (CSI) approach

5. Which of the following areas would technology help to support during the service lifecycle?
1.Data mining and workflow
2.Measurement and reporting
3.Release and deployment
4.Process design

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 3 and 4 only

Solutions: