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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

Question 1

Which practice has a purpose that involves creating closer, more collaborative relationships?

A. Supplier management
B. Service configuration management
C. Information security management
D. Release management

Question 2

Which statement about the service value chain is CORRECT?

A. The service value chain uses value streams to describe a combination of consumers and providers
B. Each value chain activity identifies a requirement for resources from an external supplier
C. The service value chain converts value into demand
D. Each value chain activity uses different combinations of practices to convert inputs into outputs

Question 3

What is included in the purpose of the 'release management' practice?

A. Ensuring information about services is available
B. Making new features available for use
C. Moving new software to live environments
D. Authorizing changes to proceed

Question 4

Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A. Start where you are
B. Think and work holistically
C. Optimize and automate
D. Focus on value

Question 5

Which of the following ensures that a service provider and a service consumer continually co- create value?

A. Service offerings
B. Service level management
C. Service consumption
D. Service relationship management

Solutions: