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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following is a principal task of the usability test moderator role?

A) Log usability problems
B) Write a usability test plan
C) Define testing tasks
D) Create a survey plan

2. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A) Accessibility Evaluation
B) Usability testing
C) User surveys
D) Usability Review

3. Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A) i & iii are true, ii, iv & v are false
B) i, ii & iii are true, iv & v are false
C) ii, iv & v are true, i & iii are false
D) ii & iv are true, i, iii & v are false

4. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) Aesthetic and minimalist design
B) Visibility of system status
C) User control and freedom
D) Help and documentation

Solutions: