IBM C9020-971 Q&A - in .pdf

  • C9020-971 pdf
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 11, 2026
  • Q & A: 55 Questions and Answers
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  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
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  • Updated: Sep 11, 2026
  • Q & A: 55 Questions and Answers
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IBM C9020-971 Q&A - Testing Engine

  • C9020-971 Testing Engine
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 11, 2026
  • Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Maintenance and Support15%- Firmware and Software Upgrades
- Replacement Procedures
- Support Portal and Resources
Topic 2: Installation and Configuration25%- Hardware Installation
- Software Setup and Initialization
- System Planning and Requirements
- Network Connectivity and SAN Configuration
Topic 3: Troubleshooting and Problem Determination25%- Diagnostic Tools and Utilities
- Performance Issues
- Error Log Analysis
- Connectivity and Path Failures
Topic 4: IBM Storage Product Overview20%- Storwize / SAN Volume Controller
- XIV Storage System
- DS8000 Series
- IBM Spectrum Storage Suite
- FlashSystem Family
Topic 5: Backup, Recovery and Data Protection15%- Replication and Mirroring
- Archive and Retention
- Snapshot and FlashCopy

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

Which type of business continuity does a customer provide who makes nightly flash copies
at the primary data center?

  • A. Backup Strategy
  • B. Continuous data protection
  • C. Disaster Recovery
  • D. Global Mirror
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #2

A customer's data center was constructed 15 years ago. Since then its growth has
exceeded expectations and necessitated the deployment of a large number of servers, storage subsystems, and switches. The energy company is currently providing the maximum amount of electricity to the data center.
What should the IBM Technical Specialist do to enable the customer's continued ability to expand its computer and storage growth?

  • A. Help to relocate the existing equipment to a larger data center with increased capacity from the electric company.
  • B. Perform a consolidation study in order to reduce the energy used by the equipment in the data center.
  • C. Determine how energy allocated to IT resources is used to produce business results.
  • D. Replace the existing equipment with Energy Star compliant equipment to reduce energy requirements.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

A customer has installed IBM Spectrum Control and its components.
Which IBM software product provides the core capabilities to manage the underlying hardware?

  • A. OpenStack
  • B. Tivoli Storage Productivity Center
  • C. Tivoli Flashcopy Manager
  • D. SmartCloud Orchestrator
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

A customer has several legacy storage arrays containing many hot spare disks. The customer has heard that the IBM XIV does not have any hot spares.
What should the technical specialist explain to the customer about the way the IBM XIV works?

  • A. Legacy storage arrays with hot spares take hours to rebuild extending the failure window.
  • B. Each drive has spare capacity and spreads the data across the spare capacity of each drive.
  • C. The IBM XIV has two hot spare drives per module to handle failures.
  • D. The IBM XIV has four hot spares per module to allow for multiple hot spare failures at one time.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Which IBM storage offering enables the analytics engine with MicroLatency to more rapidly process data for insight?

  • A. IBM Spectrum Scale
  • B. Real-time Compression
  • C. IBM FlashSystem
  • D. Flexible Storage
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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