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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

Question 1

All change managers at a company need to track if the percentage of changes implemented with approval across a date range is higher then 90%. Which IBM SmartCloud Control Desk functionality can create and display the necessary Key Performance Indicator (KPI)?

A. A standard report is already available which uses Start Date and End Date input parameters to provide a report with a bar chart of the percentage of changes implemented with and without approval by status.
B. A custom KPI should be configured to display the percentage of changes implemented with approval by status, using Start Date and End Date input parameters, which then has to be configured in a KPI graph portlet on the dashboard of the Change Manager role.
C. A result set should be configured on the Start Center of the Change Manager role containing a query on the closed changes for a specific date range.
D. The required KPI is already available which provides a graph of the percentage of changes implemented with approval by status.

Question 2

A customer has implemented a solution from a third-party vendor that is capable of creating asset inventory. Which IBM tool can provide a fully functional CMDB?

A. IBM Tivoli Monitoring
B. IBM Tivoli Application Dependency Discovery Manager
C. IBM Tivoli Asset Discovery for Distributed
D. IBM Tivoli Business Service Manager

Question 3

A customer has implemented a solution from a third-party vendor that is capable of listing configuration item inventory and supports release management. What is this solution missing to provide a fully functional CMDB?

A. Relationships
B. Dependencies
C. Hierarchies
D. Links

Question 4

Which solution ensures data accuracy through a complete audit and remediation processes out-ofthe-box?

A. IBM Compliance and Release Management
B. IBM Remediation and Precision Manager
C. IBM Change and Configuration Management Database
D. IBM Data Integrity and Audit Manager

Question 5

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A. Change Management
B. Request Fulfillment
C. Incident Management
D. Problem Management

Solutions: