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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
SAP Certified - SAP Field Service Management Sample Questions:
The Field Service Management Connector is able to support integration with SAP systems as well as with third-party systems.
Choose the correct answer.
- A. True
- B. False
Correct Answer: A 🗳️
What does the Transformation Preparation Service aim to bridge?
Choose the correct answer.
- A. IT and HR integration
- B. Customer satisfaction levels
- C. Vision and execution
- D. Marketing and sales process
Correct Answer: C 🗳️
Which statement is true regarding the planning widget?
Choose the correct answer.
- A. The planning widget can handle only 1 technician at a time
- B. A dispatcher can choose which policy is applied by the planning widget
- C. The planning widget can handle only 1 activity at a time
- D. An administrator can choose which policy is applied by the planning widget
Correct Answer: D 🗳️
Which of the following is not a crowd role?
Choose the correct answer.
- A. Partner Technician
- B. Partner Admin/Manager
- C. Service Customer
- D. Crowd Owner
Correct Answer: C 🗳️
What is the main tool in SAP Field Service Management for dispatchers?
Choose the correct answer.
- A. Smartforms
- B. Partner Portal
- C. Planning board
- D. Tool reservation
Correct Answer: C 🗳️






