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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?

A) December 31, 2023
B) December 31, 2024
C) March 31 2024
D) March 16, 2020.

2. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
B) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
C) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
D) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.

3. An IT Administrator has received a request from the Customer Service team to enable agents to view the Loyalty Program Member information on a Case record in Service Cloud.
What steps should the Administrator take to configure this?

A) On the Case Page Layout, the View Related Membership' action should be added to the Highlights panel and the Loyalty information to be displayed should be selected
B) On the Case Page Layout, the Related Record component should be added with the 'First Lookup' selected as the 'Loyalty Program 0 Member'
C) On the Case Page Layout, the Loyalty Program Member Related Lists are available and should be directly embedded to show the Loyalty information
D) On the Case Page Layout, the View Member Profile' component should be added and the required Related Lists from Loyalty Program Member should be selected

4. Universal Containers has created a new Loyalty Member Portal for a second Loyalty Program that they have recently launched. A member of the first program has enrolled in the second program and has decided to use the same login for both Loyalty Member Portals. The user cannot access the new Loyalty Member Portal.
How can the Loyalty Administrator verify why the user cannot access the second Loyalty Member Portal?

A) Check if the user has been assigned the Sharing Set for the Second Loyalty Member Portal.
B) Create a new user and new profile for the member.
C) Through Workspaces, check if the user profile has access to the new portal.

5. An Administrator needs to analyze the performance of the Loyalty Program.
What Loyalty Analytics permission does a System Administrator need to set up and customize?

A) CLAAnalytics Base Admin
B) Data Pipeline User
C) CRM Analytics User
D) Loyalty Analytics User

Solutions: