Nortel 920-167 Q&A - in .pdf

  • 920-167 pdf
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Sep 11, 2026
  • Q & A: 60 Questions and Answers
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  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
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  • Updated: Sep 11, 2026
  • Q & A: 60 Questions and Answers
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  • 920-167 Testing Engine
  • Exam Code: 920-167
  • Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
  • Updated: Sep 11, 2026
  • Q & A: 60 Questions and Answers
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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Application Development Fundamentals- Development framework
  • 1. Development environment configuration
  • 2. Application lifecycle
  • 3. Development best practices
Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Data exchange mechanisms
  • 3. Database integration
Testing and Debugging- Application validation
  • 1. Debugging development issues
  • 2. Performance verification
  • 3. Functional testing
Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Session and connection management
  • 3. Communication Control Toolkit APIs
Call Processing Applications- Call flow development
  • 1. Screen pop and desktop integration
  • 2. Call routing logic implementation
  • 3. Inbound and outbound call processing
Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Troubleshooting and maintenance
  • 3. Installation and configuration
Security and Administration- Application security
  • 1. Authentication and authorization
  • 2. User permissions and access control
  • 3. Operational administration considerations
Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Contact Center RIS.6.0 platform overview
  • 2. Server and client components
  • 3. Application integration architecture
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