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Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Topic 2: Networking and Infrastructure Design | 20% | - Security, survivability, and redundancy - LAN/WAN design and considerations - VoIP and unified communications network design - QoS planning and bandwidth requirements |
| Topic 3: Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Scalability and resiliency options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud |
| Topic 4: Customer Business Requirements Analysis | 15% | - Identify business objectives and drivers - Analyze user and site communication needs - Determine collaboration and mobility requirements |
| Topic 5: Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Agent, supervisor, and reporting features - Contact Center Select architecture |
| Topic 6: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning |
| Topic 7: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Mobility and remote worker solutions - Integration with third-party systems - Conferencing and collaboration applications |
Avaya Midsize Solution Design Sample Questions:
For an Avaya Spaces Basic level account, which statement Is true about the email address for Basic users?
- A. The email domain name must match the company domain name.
- B. Any email address will work for Basic level users.
- C. An email address is not required for Basic level users.
- D. The email address for Basic level users does not need to be unique.
Correct Answer: A 🗳️
Refer to the Scenario: H&H Ticket.
You are designing a solution for H&H Ticket. The customer has been using a hosted conferencing solution with a maximum of 100 moderators. They need to know answers to multiple questions to estimate costs or setup the host/moderator. In the system. You have told them that the Avaya model is simpler.
Which three facts do you need to know to help determine a cost estimate for a comparable premise-based solution? (Choose three.)
- A. No additional Information Is needed
- B. The number of participant-.
- C. Whether they need web collaboration
- D. The number of conferences per month
- E. Whether they will need recording
Correct Answer: A,D,E 🗳️
A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?
- A. Orchestration Designer
- B. Communication Control Toolkit
- C. Proactive Outreach Manager
- D. Outbound Campaign Management Tool
Correct Answer: D 🗳️
Refer to the Scenario:
Bittersweet Coffee Company (BCC).
Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?
- A. On demand call recording and reporting for any user
- B. Meet-me audio conferencing
- C. Centralized management of wired network switches
- D. HTML based call accounting reports
Correct Answer: C 🗳️
Midsize businesses face common market trends and needs related to different aspects such as workforce or cloud communications.
Which characteristic is an example of a workforce midsize segment trend?
- A. The number of users outside of the office is increasing.
- B. More tech savvy workers are working in the midsize segment.
- C. Employees are requesting company provided mobile devices.
- D. Employees want access to tools to be more self-sufficient.
Correct Answer: B 🗳️
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