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Avaya 3303 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Administration | - User administration and security roles - Reporting tools and analytics |
| Topic 2: Maintenance and Troubleshooting | - Error handling and troubleshooting procedures - System monitoring and performance tuning |
| Topic 3: Campaign Management | - Outbound dialing strategies and optimization - Campaign creation and configuration |
| Topic 4: Avaya Proactive Contact Architecture | - Dialing modes and campaign processing flow - System components and deployment architecture |
| Topic 5: System Installation and Configuration | - Installation prerequisites and environment setup - Core system configuration and integration |
Avaya Proactive Contact Implementation and Maintenance Sample Questions:
Which three statements are true for IP address requirements in an Avaya Proactive Contact (APC. installation? (Choose three.)
- A. The Administration Stored Procedure Interface (ASPI) server component needs a securitytoken/key and login name for the host when installed.
- B. Proactive Contact requires an IP address for the Proactive Contact System CPU to allow communication to the network.
- C. Static IP addresses are needed for supervisor workstations.
- D. Other internal components are assigned IP addresses by Avaya to separate internal and externalwork traffic.
- E. The APC server IP address is required for Proactive Contact Agent installation.
A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)
- A. The job was configured for a different calling list than the selection was run on.
- B. The agents are using the search calling list function and manually choosing the wrong records forcalling.
- C. The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.
- D. The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
- E. The calling list being used was downloaded and overwritten during calling.
A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?
- A. Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.
- B. Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.
- C. Add the area code and prefix "720:435" to K - Mountain No Daylight.
- D. Add the area code "720" to K - Mountain No Daylight.
- E. Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".
Which three tasks must be completed for the installation of the server operating system software? (Choose three.)
- A. Set the hardware type.
- B. Install Avaya Proactive Contact software
- C. Verify the server specifications and software media.
- D. Set the date and time.
- E. Configure the network information.
A system is logging errors on a porter process during every reboot/restart of Proactive Contact. Which two parameters, if mismatched, would cause this? (Choose two.)
- A. PORTSinmaster, cfg
- B. OPERATORS in master, cfg
- C. N specified ports configured in dgswitch.cfg
- D. MAXHIDSLOTS in master, cfg
- E. H specified ports configuredindgswitch.cfg
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