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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Session Record
B) Customer Session Record
C) Customer Activity Record
D) Agent Activity Record

2. The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A) "comp": "agentx-webex"
B) "comp": "webex-app"
C) "webexApp": {"enabled": true}
D) "webexAppEnabled":true
E) "desktopChatApp": {"webexConfigured": true}

3. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1000 requests per minute
B) 300 requests per second
C) 30 requests per second
D) 1800 requests per minute
E) 300 requests per minute

4. Refer to the exhibit. A flow designer created a simple flow to play a message and disconnect the caller. Callers report that they cannot hear any message and the call drops. Why is the designer having this issue?

A) There is no or invalid Text-to-Speech Message.
B) The audio file is missing.
C) There is a codec mismatch.
D) Cisco Cloud Text to Speech engine is unavailable.

5. What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A) PSTN trunks
B) certificate-based trunks
C) enterprise trunks
D) registration-based trunks
E) DNS-based trunks

Solutions: