Avaya 132-S-720.1 Q&A - in .pdf

  • 132-S-720.1 pdf
  • Exam Code: 132-S-720.1
  • Exam Name: Specialist Call Center Implement and Support Elective Exam
  • Updated: Sep 15, 2026
  • Q & A: 128 Questions and Answers
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  • Exam Code: 132-S-720.1
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Avaya 132-S-720.1 Exam Syllabus Topics:

SectionObjectives
Operations and Support- Maintenance
  • 1. System updates and patching
    • 2. Backup and recovery procedures
      - Monitoring and Troubleshooting
      • 1. Performance monitoring tools
        • 2. Call flow diagnostics
          Reporting and Optimization- Optimization Techniques
          • 1. Queue optimization
            • 2. Resource utilization improvement
              - Reporting Tools
              • 1. Call center analytics
                • 2. Agent performance reporting
                  Call Center Architecture and Fundamentals- Avaya Call Center Components Overview
                  • 1. ACD and IVR integration concepts
                    • 2. Call routing fundamentals
                      - Solution Architecture Design
                      • 1. Contact center deployment models
                        • 2. Scalability and redundancy planning
                          Implementation and Configuration- Integration
                          • 1. CRM and database integration
                            • 2. CTI integration basics
                              - System Setup
                              • 1. Agent and skill assignment setup
                                • 2. Call vectoring and routing configuration
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