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Salesforce AP-221 Exam Syllabus Topics:

Salesforce Process Automation Accredited Professional Sample Questions:

1. Universal Containers (UC) would like to log a call for a given incident. UC would like to use Salesforce functionality to support the call logging process, allowing internal users to enter call information quickly and easily outside of Salesforce. UC has recently purchased Slack.
What solution should the UC Administrator consider?

A) Download "Slack Plus" app from AppExchange and install for all users
B) Configure the incident call logging Screen Flow to launch from a Slack action
C) Enable Slack Bot for Service in Setup
D) It is not possible to enter call logging information in Salesforce from an external system

2. When using a Decision element, what does a flow do if no outcome conditions are met?

A) Provide a Screen element where users can verify entered values, make corrections, and proceed.
B) It ends with no action taken.
C) It takes the path for the default outcome.
D) It fails and sends the Administrator an email.

3. What are the three best practices when using Flow Builder?

A) Make database updates in bulk at the end of the flow.
B) Build flows in a test environment.
C) Give users the flexibility to alter the flow or screen path for subsequent users.
D) Avoid accessing external objects after DML operations in a transaction.
E) Save early and often.

4. What can a record variable store?

A) A set of field values of multiple records that have multiple object types.
B) A set of field values for a single record that are not marked as Global.
C) A set of field values of multiple records that have the same object type.
D) A set of field values for a single record.

5. Which Flow Element should the Administrator select to pause a Flow and collect information from a user for further processing?

A) Integration
B) Logic
C) Action
D) Screen

Solutions: