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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:

Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:

1. Which of the following requirements can be implemented using Next Best Action?

A) Reduce average handle time of each customer interaction to less than two minutes per incident.
B) Provide the customer service representative with a list of potential reasons the customer has called.
C) Provide problem-solving guidance for customer service representatives so every customer is treated consistently.
D) Identify why response rates for a campaign in a region are lower than the company average.

2. Which two options do you consider when creating a pre-processing data transform? (Choose Two)

A) The effect if the flow action is reloaded
B) The security setting for the flow action
C) The timing of the commit for the flow action
D) The potential reuse of the flow action

3. You want to improve the user experience for an application for users on mobile devices. Which three configuration options improve the user's ability to select and operate controls? (Choose Three)

A) Use links instead of a menu for navigation.
B) Place controls in a Fixed layout to avoid screen wrapping.
C) Configure the display of a Date Time field to use a native control.
D) Use standard Pega controls rather than custom controls.
E) Size clickable items no smaller than 44 x 44 pixels.

4. In a flow, an integrator shape calls a connector that writes data to a system of record. The system of record is not currently available.
How do you simulate the service call invoked from the integrator shape?

A) Leave the flow in draft mode and simulate integration values in a data transform.
B) Configure global resource settings for the connector.
C) Create a simulation activity for the connector.
D) Simulate the data page using a data transform.

5. You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?

A) Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0".
B) Add a weighted condition where the work status of potential duplicates does not contain "Resolved".
C) Add a must match condition where the work status of the current case does not contain "Resolved".
D) Add a must match condition where the work status of potential duplicates does not contain "Resolved".

Solutions: