Updated Nov-2023 Test Engine to Practice Test for CIS-HR Exam Questions and Answers!
Certified Implementation Specialist-Human Resources Certification Sample Questions and Practice Exam
ServiceNow is a cloud-based platform that provides a range of IT services to organizations of all sizes. The platform offers a wide range of tools and applications that can help organizations streamline their operations and improve their productivity. One of the key areas of focus for ServiceNow is human resources (HR). The platform offers a range of HR tools and applications that can help organizations manage their HR functions more efficiently.
NEW QUESTION # 26
What is the difference between a configuration and a customization?
- A. Configuration uses the built-in tools in the platform while Customization involves code changes.
- B. There is no difference between Configuration and Customization.
- C. Customization uses the built-in tools in the platform while Configuration involves code changes.
- D. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
Answer: A
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd
NEW QUESTION # 27
Which of the following are examples of HR application scopes? (Choose four.)
- A. Human Resources: Global
- B. Human Resources: Core
- C. Human Resources: Service Portal
- D. Human Resources: COE
- E. Human Resources: Integrations
- F. Human Resources: Lifecycle Events
- G. Human Resources: Knowledge
Answer: B,C,E,F
NEW QUESTION # 28
What determines if a user can view a Knowledge article?
- A. Can/Cannot Contribute User Criteria
- B. Can/Cannot Read User Criteria
- C. ACL Rules
- D. HR Criteria
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 29
The HR Case [sn_hr_core_case] table is an extension of what?
- A. Incident table
- B. Lifecycle Events table
- C. Case table
- D. Task table
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ reference/components-installed-with-case-and-knowledge-management.html
NEW QUESTION # 30
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetCandidates
- B. processAndGetArray
- C. processAndGelList
- D. processAndGetUsers
Answer: A
NEW QUESTION # 31
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
- A. HR Case Writer [sn_hr_le.case_writer]
- B. HR Case Reader [sn_hr_le.case_reader]
- C. Profile Writer [sn_hr_core.profile_writer]
- D. Profile Reader [sn_hr_core.profile_reader]
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 32
What defines an employee's access to the HR Service Portal / Employee Service Center?
- A. Group membership
- B. Client Roles
- C. HR Criteria
- D. User Criteria
Answer: B
NEW QUESTION # 33
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin follows the same process as with any group membership change.
- B. The Admin must impersonate an HR Admin to add members to HR groups.
- C. The Admin must elevate their role to security_admin to add members to HR groups.
- D. The Admin can no longer add members to HR groups.
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 34
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups. What additional role is needed for an HR Admin to remove users from groups?
- A. User Admin [user_admin]
- B. HR User Admin [hr_user_admin]
- C. User Reader [user_reader]
- D. User Writer [user_writer]
Answer: B
NEW QUESTION # 35
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
- A. Any HR professional
- B. Only an HR Manager
- C. Only the assigned to person
- D. Only an HR Admin
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945
NEW QUESTION # 36
The ServiceNow SIM methodology is based around what generic methodologies?
- A. Agile and Waterfall
- B. Waterfall and Rapid Application Development (RAD)
- C. Prince
- D. Scrum and XP
Answer: D
NEW QUESTION # 37
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. Question Answer [question_answer]
- B. HR Case [sn_hr_core_case]
- C. Form [sys_ui_form]
- D. Metric Result [asmt_metric_result]
Answer: D
NEW QUESTION # 38
What role is required, at a minimum, to view confidential HR Profile data?
- A. HR Manager [sn_hr_core.manager]
- B. HR Admin [sn_hr_core.admin]
- C. LE Admin [sn_hr_le.admin]
- D. HR Basic [sn_hr_core.basic]
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileSecurity.html
NEW QUESTION # 39
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail.
What are the basic categories used?
- A. HR Service, Topic Category, COE.
- B. HR Service, Topic Detail, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Category, Activity Category, Activities, COE.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 40
When a Guided Setup task is marked as complete, how can it be reopened?
- A. Restart the Guided Setup entirely
- B. Submit a request in HI
- C. Click the Mark as Incomplete button
- D. Closed tasks cannot be reopened
Answer: C
NEW QUESTION # 41
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Category, COE.
- B. HR Service, Topic Detail, COE.
- C. HR Service, Topic Detail, Topic Category, COE.
- D. HR Service, Topic Category, Activity Category, Activities, COE.
Answer: C
NEW QUESTION # 42
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
- A. COE Properties
- B. COE Policy groups
- C. COE ACL Configuration
- D. Access Policies
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 43
Which of the following are examples of HR application scopes? (Choose four.)
- A. Human Resources: Core
- B. Human Resources: COE
- C. Human Resources: Integrations
- D. Human Resources: Global
- E. Human Resources: Service Portal
- F. Human Resources: Lifecycle Events
- G. Human Resources: Knowledge
Answer: A,C,D,G
NEW QUESTION # 44
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetCandidates
- B. processAndGetArray
- C. processAndGelList
- D. processAndGetUsers
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION # 45
How is the HR template associated with an HR service?
- A. On the Lifecycle Event Activity Set
- B. On the HR service record
- C. On the HR case
- D. On the HR template record
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/configure-hr-case-template.html
NEW QUESTION # 46
In the HR Guided Setup Module, why are some tasks locked in the Task view?
- A. They require a plugin to be activated first.
- B. They are deprecated tasks that should not be completed.
- C. They require other tasks to be completed first.
- D. They require an elevated role to access.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRTaskViewPage.html
NEW QUESTION # 47
When creating a PDF Document Template, where does the list of Document Revisions come from?
- A. From System Documents
- B. From Managed Documents
- C. From Document Templates
- D. From Knowledge Articles
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ concept/c_HRDocumentTemplates.html#PDFTemplate
NEW QUESTION # 48
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
- A. It indicates who should sign the document
- B. It indicates the Opened for user
- C. It indicates who the document is about
- D. It indicates who generated the document
Answer: D
Explanation:
Explanation
NEW QUESTION # 49
In the base instance, what determines the conditions a Case must meet before it can be assigned to an agent?
- A. Escalation Rules
- B. ACLs
- C. Matching Rules
- D. Client Rules
Answer: C
NEW QUESTION # 50
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
- A. The HR Criteria on the Response Template record
- B. The HR Criteria on the HR Service
- C. The table and conditions on the Response Template record
- D. The User Criteria on the HR Service
Answer: C
NEW QUESTION # 51
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