Easy To Download SAP C_C4H51_2405 Exam Dumps Updated 82 Questions [Q45-Q68]

Easy To Download SAP C_C4H51_2405 Exam Dumps Updated 82 Questions

New Updated C_C4H51_2405 Exam Questions 2025

SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 2	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.
Topic 7	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.

 

NEW QUESTION # 45
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

• A. Web Service URL
• B. Data Type
• C. Usage
• D. Data Source ID
• E. Name

Answer: A,D,E

NEW QUESTION # 46
You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.

• A. Make sure an organizational node can only be set up with a replication process from the back end.
• B. Use the Reporting Line function for selection.
• C. Assign an employee to several organizational units.
• D. Make sure that each organizational unit can have only one function at a time.

Answer: B,C

NEW QUESTION # 47
Which actions can you take to control custom fields and their values? Note: There are 2 correct answers to this question.

• A. Grant access to extension fields for business users
• B. Grant access to extension fields for business roles
• C. Create a code list restriction
• D. Use restriction rules

Answer: B,C

NEW QUESTION # 48
What are the advantages of using the mashup approach when integrating an SAP BusinessObjects BI system? Note: There are 2 correct answers to this question.

• A. Data can be accessed in real time.
• B. Security issues with mashups outside of the corporate network are rare.
• C. Offline access is available.
• D. Existing reports can be reused.

Answer: A,D

NEW QUESTION # 49
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

• A. The activity list is automatically generated by the system based on your scoping decisions.
• B. Fine-tuning is the process of generating the activity list by
  Answer :ing que-stions about which business processes will be implemented.
• C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
• D. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.

Answer: A,C

NEW QUESTION # 50
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• A. External pricing
• B. Accounts
• C. Products
• D. Social media profiles

Answer: B

NEW QUESTION # 51
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

• A. Create a report based on the Tickets data source
• B. Create a Cloud data source
• C. Create an interactive dashboard
• D. Create a joined data source

Answer: C,D

NEW QUESTION # 52
Which objects can be assigned in the covered objects facet of a contract? Note: There are 2 correct answers to this question.

• A. Account
• B. Installed base
• C. Categories
• D. Products

Answer: B,D

NEW QUESTION # 53
Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• A. Registered product
• B. Maintenance plan
• C. Text
• D. Warranty
• E. Product

Answer: A,B,E

NEW QUESTION # 54
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

• A. Installed bases
• B. Service contracts
• C. Contacts
• D. Registered products

Answer: A,B

NEW QUESTION # 55
Which of the following apply to time recording? Note: There are 3 correct answers to this question.

• A. Code list restrictions are not possible for the Time Type field.
• B. You can activate Microsoft Outlook integration for time recording.
• C. Time sheets can be submitted for approval.
• D. Time recording can be done without assignment to a ticket.
• E. Automatic time recording can be done by choosing "Start recording" and "Stop recording".

Answer: B,C,D

NEW QUESTION # 56
Which of the following is possible when creating tickets in the Agent Desktop?

• A. You can manually select the SLA.
• B. You can manually assign a maintenance plan.
• C. You can select multiple registered products in a single ticket.
• D. You can create knowledge articles.

Answer: C

NEW QUESTION # 57
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• A. Account
• B. Territory
• C. Employee
• D. Organization
• E. Service category

Answer: B,C,D

NEW QUESTION # 58
Which model can be used for ABAP cloud-native development?

• A. ABAP RESTful Application Programming Model
• B. The SAP S/4HANA Cloud Extensibility Model
• C. The ABAP Cloud Development Model

Answer: A

NEW QUESTION # 59
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• A. Create a Web service with SAP Knowledge Central by NICE.
• B. Create a validation rule.
• C. Configure the relevant question in scoping.
• D. Create knowledge base articles in SAP Service Cloud.

Answer: A,C

NEW QUESTION # 60
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A. Select the relevant scoping ques-tion.
• B. Create a workflow rule.
• C. Maintain a reference date in the contract.
• D. Maintain the fine-tuning activity for contracts.

Answer: B

NEW QUESTION # 61
You plan a product recall with the help of automatically generated tickets. Which tool do you use?

• A. Activity planner
• B. Maintenance plan
• C. Realignment runs
• D. Ticket routing rules

Answer: B

NEW QUESTION # 62
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

• A. SLA
• B. Service categories
• C. Case routing
• D. Notifications

Answer: C

NEW QUESTION # 63
Which actions are necessary to use installed bases in service tickets? Note: There are 2 correct answers to this question.

• A. A customer needs to be assigned to the installed base.
• B. An active service contract must be added to the installed base.
• C. The installed base must be set to active status.
• D. At least one registered product must be assigned to the installed base.

Answer: C,D

NEW QUESTION # 64
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

• A. Employee
• B. Account hierarchy
• C. Product
• D. Account

Answer: D

NEW QUESTION # 65
What do you have to consider when you are using the Data Workbench?

• A. Additional configuration needs to be defined in the fine-tuning area.
• B. Using the Data Workbench requires an additional license.
• C. Using the Data Workbench requires the activation of a scoping item.
• D. Templates are used to update existing data records.

Answer: B,C

NEW QUESTION # 66
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

• A. Run an action for grouping tickets.
• B. Define a multi-step approval process.
• C. Create an activity plan for an object ticket.
• D. Maintain the ticket hierarchy.
• E. Use the Subticket tab to add a ticket.

Answer: A,D,E

NEW QUESTION # 67
Which category types can be used when creating a Service Catalog? Note: There are 3 correct answers to this question.

• A. Cause category
• B. Incident category
• C. Process category
• D. Maintenance category
• E. Warranty category

Answer: C,D,E

NEW QUESTION # 68
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