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Salesforce Certified Slack Developer Sample Questions:

1. A company wants to integrate their online customer service platform with Slack, so that each time a new support ticket is created, the customer service team is immediately notified in Slack.
What feature should be used for this integration?

A) Create a bot that checks for new tickets at regular intervals and posts updates in a channel
B) Implement slash commands for the customer service team to check for new tickets
C) Use incoming webhooks to automatically send a notification to a dedicated customer service channel whenever a new ticket is created
D) Set up an RSS feed in a Slack channel that notifies the team of new tickets

2. A team is developing a Slack app for employee performance reviews. The app needs to collect detailed feedback from multiple team members.
Which Slack surface would be most appropriate for this purpose?

A) Create an interactive message with buttons for quick feedback responses
B) Use modals to gather detailed feedback through structured forms
C) Post a message in a common channel requesting feedback
D) Send automated direct messages to each team member for feedback

3. Your Slack app involves transmitting sensitive information.
What is the most secure method to communicate this data within the Slack environment?

A) Share sensitive information openly in public channels but only during non-peak hours
B) Use direct messages for sensitive information, assuming they are always secure
C) Encrypt the data using a custom algorithm and send it through public channels
D) Employ Slack's built-in security features for encryption and use private channels or direct messages as needed

4. In updating a legacy Slack app, you come across the API method channels.info.
Given Slack's updated API terminology, which modern method should replace this legacy API call?

A) workspace.info
B) users.info
C) conversations.info
D) groups.info

5. Your Slack app requires storing OAuth tokens after authentication.
What is the best practice for storing these tokens securely?

A) Store the tokens in a local file on the server for easy access
B) Embed the tokens directly in the app's source code for simplicity
C) Keep the tokens in a secure, encrypted database with restricted access
D) Use cookies to store tokens on the user's device for convenience

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