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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Artifacts | - Co-creation methods
|
| Topic 2: Intangible Deliverables | - Stakeholder alignment
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. The brand team has spotted some customers sharing their personalized Cloud Kicks footwear on social networks. The strategy designer wants to invite these customers to a co-creation workshop for a new loyalty program being developed.
What is a direct outcome of co-creating with customers?
A) Increased sales of custom footwear
B) Increased adoption of the loyalty program
C) Increased speed of the design process
2. A strategy designer at Cloud Kicks is working on a strategic vision for a new movement tracking app that integrates with their footwear.
Which approach should validate the market for this concept?
A) Meat with developers to estimate the effort required to deliver the proposed experience.
B) Gather an team to ideas and craft that stretch the 's current
C) Recruit target users to test price points at which they would be willing to purchase the app.
3. The strategy designer is creating a new loyalty program for Cloud Kicks and wants to map the key people who may influence or be impacted by the program.
Which mapping process should the designer use to achieve this goal?
A) Service Mapping
B) Journey Mapping
C) Ecosystem Mapping
4. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
A) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
B) Share stories from research that show the design team understands the customers' needs.
C) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
5. Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive.
What should CK focus testing efforts on to determine whether to produce at scale?
A) Novelty, privacy, and potential to go viral
B) Desirability, viability, and feasibility
C) Competitive advantage, impact, and own ability
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B |






