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Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Tools and Artifacts | - Co-creation methods
|
| Topic 2: Intangible Deliverables | - Stakeholder alignment
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
Cloud Kicks (CK) understands that all members of its cross functional remote team can contribute to the design of a product through collaborative activities. Which tools should CK use while conducting the next synchronous journey mapping session?
- A. Design creation tools
- B. Whiteboarding tools
- C. Presentation tools
Correct Answer: B 🗳️
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Creating alignment is essential for Cloud Kicks to achieve its goals and objectives. Alignment involves ensuring that everyone in the organization is working towards a common goal, and their efforts are coordinated and integrated to achieve that goal. What initial tool might be used to create alignment?
- A. VOMOM
- B. Sales Plan
- C. PSL
Correct Answer: A 🗳️
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Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service tools? Which metric should define a successful transformation outcome?
- A. Decreased length of support calls
- B. Increased goal completion rate
- C. Increased human takeover rate
Correct Answer: B 🗳️
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Cloud Kicks ' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually. Which technique should the designer use to ensure the audience remains engaged?
- A. Ensure half of the meeting time is dedicated to answering questions.
- B. Ask open ended questions to the audience to maintain their involvement.
- C. Turn the camera off so the audience can focus on the slides presented
Correct Answer: B 🗳️
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A job listing company has launched a campaign around the adoption of its social app for professional networking. What should the team measure to gain the most trustworthy perspective and discourage artificially increasing (or ' hacking ' ) the company ' s success metrics?
- A. New connections made between users
- B. New account activations
- C. Number of times a user opens the app per day
Correct Answer: A 🗳️
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