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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create two activities that occur at the same time for the same
resource.
First you create Activity A and set it to Show Time as Tentative. Then you create Activity B and set it to
Show Time as Pending.
How can you display this conflict? (Choose all that apply.)

A) Open the Service Calendar and disable Conflicts.
B) Open the Service Calendar and enable Conflicts.
C) Open Activity
D) Open Activity

2. You use Microsoft Dynamics CRM 2011 for Microsoft Office Outlook on a portable computer.
You are tracking several email messages, tasks, and contacts within Outlook.
Which of the following statements about deleting tracked items is true?

A) Deleting an email message in Microsoft Dynamics CRM will delete the tracked email message from Outlook.
B) Deleting a completed task that is tracked in Outlook will delete the task activity record from Microsoft Dynamics CRM.
C) Deleting a contact record in Microsoft Dynamics CRM for which you are the owner will delete the contact from Outlook.
D) Deleting a task activity record for a completed task in Microsoft Dynamics CRM will delete the tracked task from Outlook.
E) Deleting a tracked email message in Outlook will delete the email message from Microsoft Dynamics CRM.

3. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) campaigns
B) quick campaigns
C) price lists
D) sales literature
E) products

4. A lead stored in Microsoft Dynamics CRM 2011 does not want to purchase any products.
You need to disqualify the lead and remove it from the list of open leads.
What should you do?

A) Convert the lead to a contact and then deactivate the contact record.
B) Change the status of the lead to No Longer Interested.
C) Convert the lead to an opportunity with a rating of Cold.
D) Change the rating of the lead to Cold.

5. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) a user
B) a business unit
C) a team
D) yourself
E) a resource group

Solutions: