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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

Question 1

Aus welchen drei Elementen besteht das Serviceportfolio?

A. Kundenportfolio, Servicekatalog und eingestellte Services
B. Service-Pipeline, Service-Katalog und eingestellte Services
C. Kundenportfolio, Konfigurationsmanagementsystem und Servicekatalog
D. Service-Pipeline, Konfigurationsmanagementsystem und Servicekatalog

Question 2

Welche Aussage zur Praxis des „Service Request Managements“ ist RICHTIG?

A. Manchmal ist für die Wiederherstellung des Dienstes eine zusätzliche Genehmigung erforderlich
B. Serviceanfragen werden mithilfe einfacher Workflows erfüllt
C. Für Serviceanfragen ist manchmal eine finanzielle Autorisierung erforderlich
D. Für jeden Anfragetyp wird ein neuer Workflow erstellt

Question 3

Welche Service-Wertschöpfungskettenaktivität befasst sich mit dem Kauf neuer Produkte?

A. Verbessern
B. Einbinden
C. Plan
D. Erhalten/Erstellen

Question 4

Welche ITIL-Praxis hat den Zweck, die Verbindungen zwischen der Organisation und ihren Stakeholdern auf strategischer und taktischer Ebene herzustellen und zu pflegen?

A. Beziehungsmanagement
B. Aktivierung ändern
C. Lieferantenmanagement
D. Servicedesk

Question 5

Welche Wertschöpfungskettenaktivität vermittelt den aktuellen Status aller vier Dimensionen des Servicemanagements?

A. Verbessern
B. Einbinden
C. Plan
D. Erhalten/Erstellen

Solutions: