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HP Selling HP Printing and Computing Services Sample Questions:

1. What are the four pillars of the HP Printing and Personal Systems Attach Services portfolio?

A) sales, pre-sales, post-sales, and customer satisfaction
B) configuration, deployment, usage, and care
C) configuration, deployment, security, and warranty
D) ready to use, productive, enhanced customer experience, and peace of mind

2. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
B) Consumer usage services enhance customer experience by offering a high level of security.
C) Usage services only target the Consumer market
D) Deployment services gets hardware installed in businesses or connected at home, ready to use.

3. Which devices are covered by K2 Graphics support service line (printing)?

A) Corporate, Enterprise and Public sector HP Laserjet printers
B) HP Tablets and Slates
C) HP Designjet printers
D) HP Entry level Inkjet printers

4. Which statement is true about the value proposition for Small and Medium Business Services?

A) HP Care Pack Services are useful only for small and medium business customers with big IT staff
B) HP Contractual services are not available to small and medium business customers.
C) Small and medium business customers have strong IT capabilities and do not need extra services
D) HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs

5. In addition to the Travel Coverage and Accidental Damage Protection services, what other value added service can be offered to consumers?

A) Preventative Maintenance Kit Replacement
B) Data Protection
C) Defective Media Retention
D) Premium Services

Solutions: