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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC feature is designed to prevent an agent from being overwhelmed by automatically limiting the number of simultaneous interactions they receive?

A) The IVR self-service menu.
B) The "Do Not Disturb" button on the UAP.
C) The call recording system.
D) Workload Management within the ICD.

2. During the sizing of an AICC solution, the Erlang B formula is primarily used to determine the required number of what specific resource, considering a target service level and acceptable blockage rate?

A) Number of IVR ports
B) Amount of storage for call recordings
C) Number of trunk lines (circuits)
D) Number of concurrent agents

3. Which AICC component is responsible for detecting fax tones and redirecting the call to a fax server?

A) CTI Server
B) Media Server / Fax Detection Module
C) UAP
D) ICD Router

4. What is the key difference between "progressive" and "predictive" dialing modes in an outbound campaign?

A) Progressive dialing waits for an agent to be free before placing the next call, while predictive uses algorithms to dial ahead.
B) Progressive dialing is faster and more aggressive than predictive dialing.
C) There is no significant difference.
D) Predictive dialing is only for surveys, while progressive is for sales.

5. When proposing an AICC solution to replace a legacy system, which non-functional requirement is often the most difficult and costly to meet for a large, established contact center?

A) The ability to make outbound calls.
B) The color scheme of the agent desktop.
C) The support for a specific language.
D) The integration with a multitude of existing backend systems (CRM, ERP, etc.).

Solutions: