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BlackBerry BCP-240 Exam Syllabus Topics:

BlackBerry 10 Support Specialist Sample Questions:

1. When logs are requested by BlackBerty. what application and command is used to gather the requested logs?

A) Open Help, select Support and then select the newty available Create Report on the bottom panel.
B) Open Help, select Support and select Log Submission from the List.
C) Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D) Open Help, select Home, swipe down from the bezel and select Supportfrom the panel

2. What Hardware ports are available on a BlackBerry 10 (BB10) device?

A) HDMI, Parallel, Serial ports
B) Serial. USB
C) HDMI. USB, 3.5 mm Audio Jack
D) Parallel, Serial. 3.5 mm Audio Jack

3. Which of the following is an essential aid to investigate a problem experienced on a BlackBerry 10 (BB10) smartphone when being reported to BlackBerry?

A) The time of occurrence and the device logs
B) BlackBerry Device Service (BDS) server name
C) Playbook
D) The location of the device

4. Which service in Windows Server 2008 is used to handle certificate enrollment requests on behalf of the BlackBerry Device Service (BDS)?

A) Network Device Enrollment Service (NDES)
B) Certificate Enrollment Handling Service (CEHS)
C) Windows Certificate Service (WCS)
D) Microsoft Certificate Authority Service (MCAS)

5. Which of the following is not available under Manage Devices on the BlackBerry Protect portal?

A) View Location
B) Wipe Device
C) Backup Device
D) Play Sound

Solutions: