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Salesforce Certified Business Analyst Sample Questions:

1. Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A) Login Link
B) Single Sign-On
C) Email Proof
D) 2 FA

2. The finance team is rolling out a new sales process in Sales Cloud for opportunities that are Closed/Won.
After meeting with the team, a business analyst (BA) realizes that several requirements for the new process will need further refinement.
What should the BA use to keep track of changes to the process documents?

A) Business backlog
B) Version control
C) Communication template

3. A business analyst (BA) is working with stakeholders at Universal Containers to walk through a potential solution for the lead routing and qualification process. The solution will include automated and manual features.
Which artifact should help the BA illustrate the vision of a solution to stakeholders?

A) Detailed user stories with technical documentation about the existing process
B) Annotated process flows with modifications to an existing process
C) Collected pain points from people who follow the existing process

4. Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

A) Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
B) Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
C) Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

5. A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?

A) Employee review cycle for the support team
B) Limitations of the current support process
C) Contact information for key stakeholders

Solutions: