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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Cloud for Agentforce | 20% | - Agentforce Data Library types - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Unstructured data processing: chunking, indexing |
| Topic 2: AI Agents | 35% | - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent User security and permissions - Agent types: Service, Sales, Employee - Deterministic controls: filters and variables - Agent architecture and reasoning engine |
| Topic 3: Development Lifecycle | 15% | - Version control and maintenance - Deployment: sandbox to production - Testing agents in Testing Center - Monitoring, adoption and optimization |
| Topic 4: Prompt Engineering | 20% | - Grounding techniques and best practices - Prompt Builder usage and use cases - Prompt management and user roles - Prompt template creation: field generation, flex types |
| Topic 5: Multi-Agent Interoperability | 5% | - Model Context Protocol (MCP) - Agent API usage scenarios - Agent-to-agent communication |
Salesforce Certified Agentforce Specialist Sample Questions:
Universal Containers (UC) plans to send one of three different emails to its customers based on the customer's lifetime value score and their market segment. Considering that UC are required to explain why an e-mail was selected, which AI model should UC use to achieve this?
- A. Predictive model
- B. Predictive model and generative model
- C. Generative model
Correct Answer: A 🗳️
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An Agentforce has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?
- A. Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
- B. In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
- C. In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
Correct Answer: C 🗳️
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Universal Containers (UC) has a legacy system that needs to integrate with Salesforce. UC wishes to create a digest of account action plans using the generative API feature. Which API service should UC use to meet this requirement?
- A. Metadata API
- B. REST API
- C. SOAP API
Correct Answer: B 🗳️
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An Agentforce Specialist wants to troubleshoot their Agent's performance. Where should the Agentforce Specialist go to access all user interactions with the Agent, including Agent errors, incorrectly triggered actions, and incomplete plans?
- A. Event Logs
- B. Agent Settings
- C. Plan Canvas
Correct Answer: A 🗳️
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Coral Cloud Resorts (CCR) wants to configure its agent so that booking actions are only available when a customer's membership tier is "Premium" or "Elite". This business rule must be enforced deterministically. What should CCR implement?
- A. Configure topic instructions that clearly state booking actions should only be used for Premium or Elite customers and include examples.
- B. Set up custom validation rules on the underlying booking objects to prevent non-eligible customers from completing bookings.
- C. Create a context variable mapped to the customer's membership tier field, then add a conditional filter on MembershipTier.
Correct Answer: C 🗳️
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