Nortel 920-447 Q&A - in .pdf

  • 920-447 pdf
  • Exam Code: 920-447
  • Exam Name: Nncse-contact center exam
  • Updated: Aug 06, 2026
  • Q & A: 50 Questions and Answers
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  • Exam Code: 920-447
  • Exam Name: Nncse-contact center exam
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  • Updated: Aug 06, 2026
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  • Exam Code: 920-447
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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation and Configuration- Implementation
  • 1. Queue and skillset configuration
  • 2. Application and database configuration
  • 3. Agent and supervisor configuration
  • 4. Server installation
Topic 2: Call Routing and Contact Management- Routing Features
  • 1. Call routing strategies
  • 2. Skill-based routing
  • 3. Reporting and monitoring functions
  • 4. Workflow and scripting concepts
Topic 3: Contact Center Solution Architecture- System Architecture
  • 1. Server and client architecture
  • 2. Contact Center solution components
  • 3. Network topology considerations
  • 4. Integration with Communication Server platforms
Topic 4: Maintenance and Troubleshooting- Support Operations
  • 1. System diagnostics
  • 2. Performance optimization
  • 3. Alarm and log analysis
  • 4. Fault isolation and recovery procedures
Topic 5: Solution Design and Planning- Planning
  • 1. Deployment planning
  • 2. High availability and redundancy
  • 3. Capacity planning
  • 4. Hardware and software requirements
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