Nortel 920-106 Q&A - in .pdf

  • 920-106 pdf
  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Aug 06, 2026
  • Q & A: 76 Questions and Answers
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  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
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  • Updated: Aug 06, 2026
  • Q & A: 76 Questions and Answers
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  • 920-106 Testing Engine
  • Exam Code: 920-106
  • Exam Name: NNCSS SYMPOSIUM CALL CENTER EXAM
  • Updated: Aug 06, 2026
  • Q & A: 76 Questions and Answers
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Nortel 920-106 Exam Syllabus Topics:

SectionObjectives
Topic 1: Installation & Configuration- Server setup and prerequisites
  • 1. Terminal Services install mode requirements
    • 2. Windows server configuration and virtual memory settings
      Topic 2: Troubleshooting & Maintenance- System diagnostics
      • 1. Agent Desktop Display and Web Client issues
        • 2. Multicast and real-time reporting failures
          Topic 3: Call Routing & Operations- Routing logic and call distribution
          • 1. Traffic distribution in NCC environments
            • 2. Call Routing Wizard usage
              Topic 4: Symposium Call Center Architecture- System components and server architecture
              • 1. Web Client and Agent Desktop integration
                • 2. Call center server roles (SCCS)
                  Topic 5: Networking & Protocols- IP networking for call center systems
                  • 1. Multicast communication and real-time data distribution
                    • 2. TCP/IP configuration for ELAN and CLAN interfaces
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