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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can contain variables.
B) Answer articles can be copied.
C) Multiple answers cannot be updated simultaneously.
D) Answer articles cannot be printed.
E) Answer articles can be archived but not deleted.

2. You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A) Custom report with AdHoc Value variable
B) Standard report with User Defined List variable
C) Custom report with Predefined List variable
D) Standard report with Replacement Value variable

3. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) user roles
B) notification configuration
C) privileges
D) configured workflow processes
E) content life cycle events

4. Which three tasks should you perform after deploying custom objects? (Choose three.)

A) creating system attributes
B) adding the workspace to a user's navigation set
C) creating standard reports
D) defining relationships with other custom objects or standard objects
E) creating a workspace
F) editing a user's profile to grant permissions to use the custom object workspace

5. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?

A) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
B) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
C) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
D) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;

Solutions: